Collections Analyst – Payments Operations

Our client is seeking Collections Analyst, Associates to support a centralized collections function responsible for the end‑to‑end recovery process across multiple business units. This role focuses on reviewing customer accounts, determining the most effective outreach or resolution strategy, and executing collection activities that maximize revenue recovery while maintaining a customer‑centric approach.

You will work as part of a small, high‑performing team and contribute to both daily operational execution and ongoing process improvements. The ideal candidate brings strong investigative skills, comfort with payment operations, and the ability to manage a high volume of accounts with accuracy and professionalism.

Remote | No Visa Sponsorship

Contract Duration: 6 months assignment with potential extension | W2

Responsibilities:

• Documentation: Maintain accurate notes, status updates, and records of all collection activities.
• Process Support: Contribute to operational initiatives that improve collections efficiency and outcomes.
• Collections Execution: Conduct outreach, negotiate payment arrangements, and resolve outstanding balances.
• Data Analysis: Use reports and account insights to prioritize work, identify trends, and support decision‑making.
• Account Review: Analyze delinquent accounts, identify root causes, and determine the appropriate collection strategy.
• Payment Investigation: Research payment failures, disputes, and exceptions using available data and transaction history.
• Cross‑Functional Collaboration: Partner with internal teams (e.g., support, finance, risk) to resolve complex account issues.

Qualifications (Must-Haves)

• All education levels considered.
• Ability to learn and adapt to new processes, tools, and workflows quickly.
• Excellent organizational and time‑management skills with the ability to manage multiple priorities.
• Strong investigative and data‑analysis skills used to resolve account discrepancies or payment issues.
• Strong interpersonal and decision‑making skills, including conflict resolution and customer communication.
• 1–2+ years of direct collections experience, preferably in a technology‑enabled, ecommerce, payments, or financial‑services environment.

Nice-to-Haves:

• Degree in Accounting, Finance, Business, or Operations Management.
• Knowledge of ACH, check processing, digital wallets, virtual cards, credit cards, or international payment flows.