Collections Analyst

Collections Analyst The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts.  Daily follow up on open COD’s. Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers. Review of lien waivers for accuracy of legal language and reconciliation to accounting records. Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk Issue demand letters for overdue accounts and collect outstanding balances. Determine when to escalate account to outside collections. Other duties as assigned

Qualifications

Strong problem solving/decision-making skills. Strong customer focus. Ability to handle high transaction volume Ability to manage multiple tasks and meet deadlines Ability to work with a strong attention to detail Ability to work effectively in a team environment Ability to reconcile accounting records Communication Proficiency Basic proficiency with Excel and Word

Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional, in-office environment. Physical Demands This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Travel Some travel may be required for this position. Required Education and Experience

High school diploma. 2 years related experience Bachelor's degree is a plus, but not required

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