Change Management Lead - Tax Modernization Project

Job Overview:

Pay Range: $95hr - $100hr

Requirement/Must Have:

• Bachelor's degree in Business administration, Public Administration, Management, or other related fields from an accredited college or university.
• Six (6) years of Organizational Change Management experience — solid understanding of fundamental Change Management methods and deliverables.
• Experience leading enterprise change management efforts for a large organization.
• Familiarity and understanding of HR business processes and information systems.
• Prosci, SHRM, or equivalent certifications.
• Knowledge of Articulate or other applications to create online training.
• Experience with Learning Management systems.
• Experience coaching project managers and other team members in delivering presentations.

Responsibilities:

• Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
• Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.
• Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.
• Conduct analysis to understand stakeholder needs and readiness for change.
• Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
• Serve as the primary point of contact for change-related communications across agencies.
• Design and implement training strategies and learning plans to build end-user confidence and skills.
• Create training resources, job aids, and guidance tailored to diverse audiences across City government.
• Build strong, credible relationships with agency partners, project teams, and leadership.
• Serve as a trusted advisor to leaders navigating organizational change.
• Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.
• Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
• Identify and recommend improvements to change management processes and practices.
• Participate as an engaged team member, sharing insights, supporting colleagues, and contributing to the growth of the City's change management capacity.