Carrier Accounts Payable and Billing Specialist

Position Overview

The Carrier AP & Billing Specialist supports both the carrier payment and customer billing functions of the Finance & Accounting team. This position is responsible for accurately processing carrier settlements, managing carrier disputes, supporting balance due activity, and assisting with customer billing, invoice preparation, submission, and reconciliation.

This is a detail-oriented, system-driven role that requires strong organizational skills, financial accuracy, and the ability to work across multiple priorities. The ideal candidate is comfortable working with large volumes of data, investigating discrepancies, communicating with internal and external partners, and learning transportation-specific processes and systems.

The successful candidate will work closely with the Carrier AP Manager, Billing team, Operations, carriers, customers, and other internal stakeholders to ensure transactions are processed accurately, issues are resolved efficiently, and financial deadlines are consistently met.

Key Responsibilities

Carrier Accounts Payable

• Create, review, and process weekly carrier settlements with a high level of accuracy.
• Import carrier settlements into Microsoft Dynamics and verify successful processing.
• Monitor and manage the Carrier Disputes inbox, ensuring inquiries are reviewed and resolved promptly.
• Research, investigate, and resolve carrier payment disputes and settlement discrepancies.
• Process and create balance dues and other carrier payment adjustments.
• Work within the Business Center to research and validate carrier disputes, payment information, and supporting documentation.
• Reconcile settlement information against operational and accounting records to identify discrepancies.
• Communicate with carriers regarding payment questions, discrepancies, missing documentation, and settlement issues.
• Maintain accurate documentation related to carrier payments, disputes, and adjustments.
• Identify recurring issues and assist with improving carrier AP processes and controls.

Billing Support

• Assist with the preparation, review, and submission of customer invoices.
• Review billing data for accuracy, completeness, rates, accessorials, and supporting documentation.
• Assist with customer billing portals, including invoice submission, status monitoring, and resolution of rejected or disputed invoices.
• Research billing discrepancies and coordinate with Operations, Accounting, and other departments to resolve issues.
• Assist with billing reconciliations and identify missing or incorrect billing activity.
• Support rate and billing audits to ensure invoices are generated according to customer agreements and established procedures.
• Monitor invoice statuses and assist with follow-up on rejected, held, or otherwise unresolved invoices.
• Assist with billing adjustments, credits, rebills, and other corrections as needed.
• Maintain organized billing records and supporting documentation.

General Responsibilities

• Utilize Microsoft Excel to analyze, reconcile, and manipulate financial and operational data.
• Work with transportation management, accounting, and financial systems to process and validate transactions.
• Assist with month-end and other accounting activities as needed.
• Maintain confidentiality and accuracy when handling financial information.
• Identify opportunities to improve processes, reduce errors, and increase efficiency.
• Provide cross-functional support to the Finance & Accounting team as needed.
• Perform other duties and special projects as assigned.

Qualifications

• 2+ years of experience in Accounts Payable, Accounts Receivable, billing, transportation accounting, or a related field preferred.
• Strong attention to detail and the ability to identify and resolve discrepancies.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Excel, including formulas, lookups, sorting/filtering, and data analysis.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while consistently meeting deadlines.
• Comfortable working with large volumes of financial and operational data.
• Strong problem-solving and investigative skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience with Microsoft Dynamics / Dynamics 365 or a similar ERP system.
• Experience with a transportation management system (TMS).
• Previous experience in the transportation, logistics, or trucking industry.
• Experience with carrier settlements, freight billing, or transportation accounting.
• Experience working with customer or carrier portals.
• Advanced Excel skills, including PivotTables, XLOOKUP/INDEX-MATCH, and data manipulation.
• Experience with process automation, reporting, or data analysis is a plus.