Medical Billing Specialist

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we strive to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

About the role:

As a Medical Billing Specialist, your role consists of entering and generating claim forms and invoices based on procedure information provided by our clients. While an understanding or knowledge of medical terminology would be beneficial for this role, it is not essential. Other duties for this role involve dealing with hospital personnel, insurance companies and liaising with our clients.

Responsibilities:

• Review billing information submitted by consultants and inputting this data using our custom-built system 
• Efficient processing of various documents provided by different entities in order to generate invoices/claims in line with the company’s SLA's 
• Handling insurer/hospital returns and corrections 
• Responding to hospital & client queries via phone/email 
• Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise 
• Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals - following all rules for certain clients/hospitals during the process in order to achieve maximum reimbursement and a high level of client satisfaction 
• Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff - maintaining a high level of professionalism, and providing precise and accurate information 
• Responding to daily queries via email (Ticketing System) from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails 
• Establishing and maintaining good client and hospital relationships at all levels 

Desirable (but not essential)

• Experience in healthcare or insurance sector
• Knowledge of the Irish healthcare system or private practice environment

Skills & Competencies:

• Demonstrable experience processing data with a high level of accuracy 

• Strong communication skills both verbal and written 

• IT Literacy with a strong working knowledge of Microsoft Office 

• Ability to work in a high-pressure environment while ensuring all tasks are completed in a timely manner 

• Regular expansion of knowledge re: Irish healthcare system able to adjust to constantly changing insurer requirements whilst adhering to client & hospital specific rules. 

• A strong team player who is also able to work independently on tasks as assigned 

What we offer:

• Performance bonus (Team based) 

• Corporate Health insurance with Irish Life 

• Pension contribution   

• Maternity & Paternity leave (T&C's apply) 

• Life Assurance 

• Gym membership 

• Dedicated EAP 

• Workcation Options 

• 21 days AL as standard with an additional 2.5 days discretionary.  Additionally, there is further accrual based on length of service 

• Holiday Plus Scheme to purchase additional leave 

• Professional development support 

• Regular sports and social events 

• Healthy food with comfortable on-site recreational facilities 

• Access to tax incentive schemes i.e. commuter schemes and bike to work  

Additional Information:

• This role is office-based. Hybrid may be an option post probation
• This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
• Role commences immediately