Bookkeeper & Administrative Support Specialist

About Prevounce

Prevounce Health is a rapidly growing healthcare technology company based in Indianapolis. We build cloud software and connected devices that enable providers to manage chronic conditions, perform remote patient monitoring, and improve patient health outcomes.

Prevounce is a dynamic technology company, not a traditional medical practice. As demand for remote care continues to rise, we are expanding our team to support healthcare providers in navigating this evolving landscape.

The Role

We are actively seeking an experienced Bookkeeper & Administrative Support Specialist to join our team. This role is ideal for someone who enjoys balancing accounting responsibilities with administrative and customer support duties. You'll play an important role in managing daily financial operations while also helping support our office, customers, and internal teams.

This is a onsite position in Indianapolis. We value the collaboration and rapid problem-solving that is best achieved when our team is working together in person.

Key Responsibilities:

Bookkeeping & Accounting

• Process accounts payable and accounts receivable using Quickbooks.
• Prepare and send customer invoices.
• Record and reconcile financial transactions.
• Monitor outstanding customer balances and assist with collections while maintaining positive customer relationships.
• Process payments, refunds, and subscription billing updates in Stripe.

Administrative Support

• Answer incoming phone calls and direct inquiries to the appropriate team members.
• Respond to general customer billing and account questions.
• Maintain organized financial and administrative records.
• Assist with other office duties and special projects as needed.

Qualifications

• High school diploma or equivalent required; an associate degree or coursework in accounting, business, or related field is a plus.
• 2+ years bookkeeping, accounting, administrative, or office support experience preferred.
• Experience with QuickBooks is strongly preferred.
• Experience with Stripe or other online billing platforms is a plus.

Working at Prevounce Health

• Fast-paced environment - As a technology startup, we move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.
• Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.
• High expectations - We have big plans for the future. We expect dedication and positive collaboration from all our team to meet them.

Application Question(s):

• Do you have experience managing accounts receivable or billing for a software or service company using Stripe, Quickbooks or a similar platform?
• On a scale of 1-5 (5 being Expert), how would you rate your proficiency with Google Sheets/Excel? Bonus points if you tell us your favorite formula.

Ability to Commute:

• Indianapolis, IN 46226 (Preferred)

Work Location: Hybrid remote in Indianapolis, IN 46226