Billing Specialist

National Real Estate Insurance Group is seeking an organized, professional and numbers-savvy Billing Specialist to work  with our growing Billing team to ensure timely payment of client accounts receivable to prevent financial losses. 

The essential responsibilities for this role include:

• Collecting past due accounts receivable by calling customers 

• Answering client phone calls to answer billing related questions 

• Following up on problem accounts; obtains information from customers, producer, or associate assigned to account. 

• Notifying sales of intent to cancel insurance for non-payment; sends requests to appropriate associate to process cancellation of insurance for non-payment in compliance with cancellation guidelines

• Making recommendations to Billing Manager regarding account write-offs

• Overseeing follow-through efforts on collections resulting from audits

• Monitoring and analyzing receivables reports

• As needed, processing accounts receivable direct debit payments using electronic transfer (ACH) software

• Making positive contribution to customer satisfaction and constantly strives to improve service to the customer

• Communicating in a positive manner to contribute to a cohesive, pleasant work environment

• Protecting the confidentiality of all information

• Assisting in sending Escrow Billing Lenders for Renewals 

• Assisting with Client & Billing Specialist large client requests as needed 

• Assisting with deposits as needed 

• Preparing client refunds 

• Bachelor’s degree preferred 

• Ability to understand and carry out verbal and written instructions; ability to meet deadlines and be able to handle a heavy workload. 

• Strong working knowledge of Microsoft Office Suite

• Tech savvy with the ability to learn software systems 

• Attention to detail and ability to multi-task

• Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy 

• Excellent written, verbal and interpersonal communication skills