Billing Specialist

Join a Team That's Fighting for New Mexico

Parnall Law Firm isn't just the largest personal injury firm in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping maximize recovery for our clients at our best.

We're hiring a skilled and detail-oriented Billing Specialist to play a key role in ensuring providers submit bills accurately, insurance carriers pay promptly, and clients receive every dollar they're owed as quickly as possible. If you're a motivated professional who leads with integrity, thrives in a collaborative environment, and takes pride in the kind of precise, persistent work that makes a real difference for injured clients — read on.

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to:

• $16/hour + consistent bonuses — your dedication and growth get recognized
• Full benefits package — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance — because we've got your back
• 401(k) plan — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays — real time off to recharge and reset
• In-office health bar — fuel your best work every day
• Opportunities for community outreach — give back alongside a team that cares
• Annual company goal trip — when the team wins, everyone celebrates together
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture
• Comprehensive training provided — we'll set you up for success from day one

What We're Looking For

• Excellent communication skills, verbal and written
• Strong advocacy for clients and against pushy insurance representatives or medical providers
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Team player with the ability to adapt in a rapidly changing environment

What You'll Do

As a Billing Specialist at Parnall Law, you are a critical advocate for our clients behind the scenes — ensuring every provider bill is submitted correctly, every insurance carrier pays on time, and every client walks away with the maximum possible recovery.

MISSION STATEMENT

The mission of the Billing Specialist is to ensure all providers submit their bills to health insurance or automobile (MedPay) insurance in a timely manner and further ensures the proper insurance carriers pay the provider bills in a timely manner, maximizing the net recovery for the client. Further, the Billing Specialist will verify all provider balances in a timely manner so that the settlement funds can be distributed to the client as soon as settlement funds are received.

Making justice count, down to the last cent.

RESULTS / OUTCOMES (What you must get done.)

• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Attend biweekly meetings with Team Lead fully prepared with supporting data to review individual metrics and create biweekly goals
• Open all subrogation claims within 14 days of the signed retainer
• Submit Med Pay and Health Insurance information to all treating providers within 30 days of being retained
• Submit Med Pay and Health Insurance information to all treating providers when providers are updated by Case Manager, within 15 days of new provider information
• Request final health insurance and Med Pay ledgers within 7 days of the client finishing treatment and being moved to Prep
• Verify all required outstanding medical balances within 7 days when a case moves into negotiations
• Verify any outstanding medical balances within 5 days of a case being settled
• Maintain a biweekly activity level of 1,000 or more in SmartAdvocate
• Ensure overdue tasks never exceed 60

DUTIES / RESPONSIBILITIES

• Follow up with all providers after providing Med Pay and health insurance information to ensure bills are being properly submitted to the proper carrier
• Maintain accurate records of all bills, payments, adjustments, and remaining balances to facilitate negotiating discounts by disbursement staff, paralegals, and attorneys — maximizing recovery for our clients
• Coordinate benefits with available insurance including but not limited to Med Pay, health insurance, Medicaid, Medicare, Veterans Benefits, and other federal and state programs
• Open claims and submit necessary documents for Medicare and Tricare benefits
• Maintain the client's Medicare portal
• Answer incoming calls via the First Call Group
• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
• Follow and maintain all firm policies and procedures

REPORTING RELATIONSHIP

• Reports directly to Settlement Department Team Lead
• Secondary reporting to Settlement Director

This is a full-time, 100% in-office position located in Albuquerque, NM.

Parnall Law Firm is an Equal Opportunity Employer.

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