Assistant Credit Manager

The Assistant Credit Manager – Collections supports the Credit Manager in overseeing the company's credit and collections operations. You will lead the Collections team, resolve escalated accounts, and help minimize credit risk while keeping cash flow healthy and customer relationships strong.

This role calls for strong attention to detail and analytical skills, accurate credit records, and clear reporting to management. You will work closely with Operations, Sales, Accounts Receivable, and external partners to protect the financial health of the organization through sound credit practices. 

Position Details

• Location: Salt Lake City Headquarters

• Schedule: Monday – Friday, in office 8:00AM-5:00pm 

Duties and Responsibilities

Collections Operations

• Lead daily Collections operations, giving real-time guidance on procedures and accounts, supporting decisions, and resolving employee and customer issues to keep work moving.
• Handle escalated accounts and communicate with customers when coordinator-level collection efforts have not been successful.
• Work with leadership to plan, prepare, and present payment plans to customers who need help with past-due balances.
• Prepare a monthly collections strategy and plan for the team to execute.
• Stay proficient in all Collections Coordinator duties to provide hands-on support and cover absences or gaps.

Team Leadership

• Lead onboarding and training for all Collections Coordinators through coaching, mentoring, and ongoing feedback.
• Hold one-on-ones with each team member every two weeks, serving as the first escalation point for complex accounts, payment disputes, reconciliations, customer concerns, and process questions.
• Set annual goals and development plans for each team member, with clear expectations, recognition of strengths, and identified growth areas.
• Ensure the team has the tools, resources, and support it needs to succeed.
• Cross-train the team on department processes to broaden skills and always ensure coverage.
• Serve as backup to the Credit Manager, using delegated authority to oversee department operations, reporting, and business continuity when needed.

Credit Risk and Policy

• Monitor credit limits and payment terms, identify potential credit issues, and recommend actions to reduce risk and overdue balances.
• Partner with the Assistant Credit Manager – Credit on credit applications, credit analyses, and ongoing credit reviews.
• Review bad debt write-offs on delinquent accounts once all reasonable collection efforts are exhausted.
• Oversee the unclaimed property process, ensuring timely completion and compliance with reporting requirements.
• Help develop and implement credit policies and procedures, and identify process improvements that increase collection effectiveness, reduce delinquency, and improve customer experience.

Reporting and Documentation

• Prepare and lead the Monthly AR Review (MARR) meeting with Operations, including DSO and collection performance analysis.
• Prepare regular credit reports for the Credit Manager, such as AR aging, collections performance, and DSO trends.
• Maintain accurate credit files, including credit applications, contracts, and correspondence.

Litigation and Recovery

• Review and recommend accounts for collection agency placement, legal action, or other recovery measures.
• Prepare legal packets for the attorney and communicate regularly with counsel and the Credit Manager to keep litigation moving.

Collaboration and Professional Engagement

• Partner with Accounts Receivable to ensure payments are posted accurately.
• Collaborate with Operations, Sales, and other departments to resolve collection issues and support company objectives.
• Represent the company at monthly NACM trade group meetings, sharing industry and credit insights with the team and encouraging professional development.
• Work safely, help keep others safe, and participate in continuous improvement initiatives.
• Perform other duties as assigned. 

Qualifications

Education and Certification

• High school diploma or GED (required)
• One of the following (required): National Association of Credit Management (NACM) CBA designation or higher, or a bachelor's degree in a related field

Experience and Skills

•  3+ years of credit and/or collections experience
• 3–5 years of employee management experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Dynamics 365 (D365)
• Excellent oral and written communication
• Excellent organization and time management 

Characteristics of a Successful Candidate

• A team player who wants peers to succeed and collaborates rather than competes
• Trustworthy, accountable, and reliable, with the ability to work independently
• Adapts well to change and trusts that changes are made when necessary
• Positive and solution-focused when facing challenges 

Physical Requirements

• Sit for extended periods while working at a computer.
• Occasionally lift up to 25 lbs.
• Frequent keyboard, mouse, and telephone use.
• Visual acuity is sufficient to review account data, reports, and correspondence on a computer screen.
• Work is performed primarily in an office environment.
• Travel: Occasional local travel for customer meetings.

• Employment with Wheeler is at-will, which means either the employee or the company may end the employment relationship at any time, with or without cause or notice.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).