Assistant Credit Manager

Brandt Corporate Services Ltd is currently seeking an Assistant Credit Manager for our Regina, SK location. 

The Assistant Credit Manager is responsible for the day-to-day support of the department teams. This role plays a critical part in ensuring credit policies are upheld, customer issues are resolved, and internal processes are efficient, well-documented, and aligned across the organization. 

Who We Are 

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization.  We operate over 170 locations across Canada, the USA, Australia, and New Zealand. 

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve.  And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. 

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. 

That’s Powerful Value, Delivered. 

What You Will Be Responsible For 

Daily Operations Oversight 

• Manage the daily operations of a team focused on collecting delinquent accounts. 
• Monitor team performance to ensure targets are being met and service standards are upheld. 
• Support accurate reconciliation of customer payments to remittances and bank transactions. 
• Work closely with the accounting team to resolve any discrepancies quickly. 
• Provide consistent reporting to leadership on daily, monthly, and annual performance metrics. 
• Ensure documentation of all relevant customer interactions and team activity is timely and accurate. 

Team Leadership and Support 

• Mentor and guide Credit Coordinators to build a strong, knowledgeable, and customer-focused team. 
• Promote a culture of accountability, collaboration, and leadership at all levels. 
• Deliver regular coaching and feedback to support performance and professional development. 
• Onboard and train new staff to ensure a strong understanding of credit policies, systems, and workflows to ensure consistent application. 
• Provide performance assessments and development plans to support timely, constructive feedback for the team. 

Policy, Process & Collaboration 

• Ensure company credit policies are followed; escalate any violations to the Credit Manager for resolution. 
• Participate in developing, documenting, and improving department procedures and policies. 
• Collaborate with internal teams across the country to promote cohesion and accuracy in processes. 
• Identify areas for improvement and take initiative to drive change across the department. 
• Provide input into department-wide initiatives and continuous improvement efforts. 

Additional Expectations 

• Occasional travel within Canada may be required. 
• Other duties as assigned in alignment with departmental and organizational needs. 

What We Look For 

• Minimum 3–5 years of experience in credit, collections, or accounts receivable, preferably in a leadership or supervisory role. 
• Strong understanding of credit principles, customer account management, and collection strategies. 
• Proven ability to lead, coach, and develop high-performing teams. 
• Excellent communication and interpersonal skills, with the ability to engage with both internal and external stakeholders. 
• Strong analytical and problem-solving abilities. 
• Comfortable working in a fast-paced, evolving environment. 
• Proficient with Microsoft Office (Excel, Outlook, Teams) and experience with ERP/accounting systems (e.g., JD Edwards or similar). 

What We Offer 

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. 
• Continuous Learning: through on-the-job training and educational opportunities. 
• Opportunities for advancement within a growing company that values initiative and teamwork. 
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. 
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. 

When you work for Brandt, we work for you.  It’s as simple as that!