Analyst, Dispute and Reconciliation, Agency Accounting

Salary Range: $50,000. to $65,000.

Location

Richmond, VA: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office.

Role Summary

Responsible for assisting in the resolution of customer disputes and reconciliation of outstanding receivables relating to global parent company agency activity

Additional Responsibilities

• Perform root cause analysis of disputes and upstream processes to help identify inefficiencies and/or areas for improvement

• Present recommendations to management and impacted stakeholders for root cause process resolutions 

• Provide follow-up on identified issues/root causes to reduce future occurrences

• Act as liaison between offshore team and onshore marketing/sales to resolve customer disputes

• Perform audits of customer outstanding as required and/or requested by management

• Identify appropriate reconciliation process to resolve data discrepancies and collect appropriate data to submit and resolve discrepancy

• Communicate with all cross functional owners on the research results, and when needed, follow up with internal and external customers for final resolution of individual discrepancy items

• Review and analyze outstanding reports to address problem accounts and identify areas of focus 

• Work collaboratively with billing, collections and cashier teams to assist in resolution efforts 

• Handle other special projects and reporting as assigned

Core Required Skills and Competencies

• Ability to evaluate data, analyze, and problem solve

• Responsive and dependable with excellent follow through

• Strong communication, negotiation, and problem-solving skills a must

• Effective and professional written and verbal communication skills

• Outstanding attention to detail and accuracy

• Highly motivated with the ability to work independently and as a team member 

• Excellent multi-tasking, time-management, and organizational skills

• Strong analytical ability, acts objectively and plans for long-term implications

Function Specific Skills

• Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable 

• Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications

• Strong data analytics skills, Looker experience a plus

• Accurate, detail-oriented contract analysis skills

• Direct and effective communicator external/internal customers

Required Minimum Years Experience

1+ years Function specific

Required Minimum Education

Associate's degree preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.