Accounts Receivable Supervisor - Event & Membership Billing

Job Summary

The Accounts Receivable Supervisor – Event & Membership Billing is responsible for overseeing the accurate and timely billing, collection, and reconciliation of revenue generated through events, group business, and membership accounts. This role leads daily AR operations, ensuring invoices are processed accurately, payments are collected timely, account balances are maintained, and financial controls are followed. The AR Supervisor partners closely with Event Sales, Catering, Membership, Accounting, and operational teams to resolve billing discrepancies and deliver exceptional service to internal and external stakeholders.

Responsibilities

Accounts Receivable & Billing Operations Oversee the complete accounts receivable lifecycle for event, group, and membership accounts, including invoicing, payment application, aging review, collections, and account reconciliation. Ensure accurate and timely billing of events, memberships, dues, fees, deposits, and ancillary charges. Review invoices and supporting documentation for accuracy, completeness, and compliance with contractual agreements. Monitor aging reports and proactively manage outstanding balances to reduce delinquency and improve cash flow. Research and resolve billing discrepancies, payment issues, and account disputes in partnership with operational departments. Maintain accurate customer account records and documentation. Event Billing Management Partner with Catering, Conference Services, Sales, and Event Operations teams to ensure events are billed according to contracts and final event details. Review event charges, adjustments, deposits, concessions, and credits prior to final invoicing. Identify opportunities to improve event billing processes and reduce revenue leakage. Assist with month-end event revenue reconciliation and reporting. Membership Billing Management Oversee recurring membership billing processes, including dues, fees, adjustments, and account maintenance. Ensure membership accounts are accurately maintained and billing exceptions are addressed timely. Partner with Membership leadership to resolve member concerns while maintaining strong financial controls. Monitor delinquent membership accounts and coordinate appropriate collection efforts. Team Leadership & Process Improvement Supervise, train, and develop AR team members to ensure consistent execution of billing and collection processes. Establish priorities, assign workload, and monitor productivity and accuracy. Identify process improvement opportunities to increase efficiency, automation, and customer satisfaction. Support implementation and maintenance of financial policies, procedures, and internal controls. Financial Reporting & Controls Prepare and analyze AR aging reports, collection reports, and account status summaries. Support month-end close activities, including reconciliations and revenue validation. Maintain compliance with company policies, accounting standards, and audit requirements. Escalate significant collection issues, billing risks, or revenue concerns to Finance leadership.

Qualifications

Associate or bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred. 3+ years of accounts receivable, billing, collections, or accounting experience; hospitality, club, resort, or membership experience preferred. Previous supervisory or lead experience preferred.Strong understanding of billing processes, reconciliations, and revenue cycle management. Excellent analytical, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced operational environment. Strong communication skills with the ability to work effectively across departments. Proficiency with accounting systems, Excel, and financial reporting tools.

Preferred Experience

Resort, hotel, private club, or hospitality accounting experience. Experience with event billing, group contracts, catering revenue, or membership dues. Experience managing high-volume customer accounts and complex billing arrangements.

Key Success Measures

Reduction in AR aging and delinquent balances. Timely and accurate event and membership invoicing. Improved dispute resolution turnaround. Strong partnership scores from Sales, Events, Membership, and Operations. Reduced billing errors and revenue leakage. Successful month-end close support.