Accounts Receivable Specialist

WHAT YOU’LL DO

The Accounts Receivable Specialist is responsible for maintaining and reviewing financial data to ensure accurate and timely entry into accounting systems. Responsibilities include Convention, Group, Special Event, Guest, Wholesale, and Travel Agency billing and reconciliation; applying payments and processing refunds; managing collections for all account types; resolving credit card issues; reconciling credit card chargebacks; and responding to guest and customer service inquiries.

The Accounts Receivable Specialist is responsible for processing data in accordance with established accounting principles, policies, and procedures in an accurate, timely, and efficient manner. The Specialist will notify their supervisor of any potential discrepancies and assist with the research and resolution of identified issues. This position reports to the Accounts Receivable Supervisor.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Bill and reconcile all non-gaming accounts, including Conventions, Groups, Special Events, Guest accounts, Wholesale accounts, and Travel Agency accounts.

• Assist the Sales team with establishing customer credit in accordance with hotel policies and procedures, including, but not limited to, the application process, reference checks, establishing credit limits, maintaining the direct bill listing, deposit requirements, and other credit-related activities.

• Maintain an efficient and organized collection process, including maintaining appropriate filing and tracking systems, distributing demand letters, monitoring returned checks and chargebacks, conducting collection calls, and preparing bad debt write-offs.

• Attend and participate in regular meetings, including pre-convention and credit meetings, to maintain positive working relationships among departments and improve productivity, efficiency, and accuracy.

• Monitor and prepare financial reports in accordance with hotel requirements and established deadlines, including month-end aging reports and other required financial reporting.

• Monitor the guest ledger, advance deposit ledger, and other related subsidiary ledgers to ensure appropriate internal controls are maintained.

• Prepare and deliver accurate and timely invoices and statements to customers.

• Process, submit, and track all commissions and/or rebates for applicable account types.

• Respond to customer inquiries effectively and promptly, communicating with other departments and supervisors as necessary to resolve issues.

• Promptly communicate any unusual activities, discrepancies, or concerns to the supervisor.

• Perform other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

REQUIREMENTS

• Minimum of two (2) years of applicable Accounts Receivable (AR) experience.

• Ability to communicate effectively and professionally with team members, management, hotel guests, and other internal and external stakeholders.

• Ability to accurately review, post, audit, and maintain relevant financial information and records.

• Ability to accurately understand and follow verbal and written instructions.

• Ability to respond and adapt quickly to changing work situations, priorities, and environments.

• Ability to work effectively under pressure while meeting established deadlines.

• Proficiency in computer systems and standard office technology, with working knowledge of Microsoft Excel, Word, and Outlook.

• Self-motivated team player with a strong commitment to accuracy, quality, and excellence.

• Demonstrated proficiency in Accounts Receivable functions, including billing, collections, and payment application.

PREFERRED

•  Previous lodging management system knowledge is preferred (AS400/LMS, Opera, etc.)

• Functional Knowledge of credit card transactions and applicable regulations is preferred

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.

• Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

RIo Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time.