ACCOUNTS RECEIVABLE MANAGER

Superior Van & Mobility - Louisville, KY

Meaningful Work. Strong Financial Leadership. A Mission That Matters.

At Superior Van & Mobility, we believe our work is about more than vehicles and equipment. It's about helping people regain their independence, experience greater freedom, and improve their quality of life.

Every day, our team makes a meaningful difference in the lives of individuals and families facing mobility challenges. Behind that mission is a dedicated team of professionals working together to ensure our organization operates with integrity, efficiency, and financial strength.

We are seeking an experienced, motivated Accounts Receivable Manager who takes ownership, enjoys solving complex problems, and understands the importance of building strong professional relationships while achieving results.

This is an opportunity to use your accounting expertise, communication skills, and commitment to excellence to support a multi-location organization dedicated to making a positive difference in the lives of others.

What You'll Do

As our Accounts Receivable Manager, you'll play a vital role in overseeing and actively managing accounts receivable and collections across our 18 locations. Reporting to the Controller, you'll work closely with branch teams, accounting personnel, government agencies, and third-party funding sources to resolve outstanding balances, improve cash collections, and ensure accurate financial records.

This is a hands-on position for someone who enjoys taking initiative, following through, and finding solutions. In addition to leading our accounts receivable efforts, you'll provide regular support to our accounts payable team to help maintain efficient financial operations.

Lead Accounts Receivable & Collections

• Manage daily accounts receivable and collection activities across corporate and branch locations.

• Review outstanding receivables and prioritize collection efforts based on aging, dollar amount, payer type, and payment status.

• Proactively communicate with customers, Veterans Affairs (VA) offices and facilities, vocational rehabilitation agencies, and other third-party funding sources to resolve outstanding invoices and payment delays.

• Build and maintain productive relationships with payer contacts while ensuring professional, consistent follow-up.

• Partner with branch Office Administrators to obtain required authorizations, purchase orders, delivery records, and supporting documentation.

• Research and resolve unpaid, partially paid, rejected, or disputed invoices.

• Reconcile customer accounts and investigate payment discrepancies, unapplied payments, credits, and outstanding balances.

• Maintain accurate collection records, payment commitments, correspondence, and follow-up activities.

• Escalate significant collection concerns and unresolved issues appropriately.

• Develop consistent collection procedures and identify opportunities to reduce recurring payment delays.

Analyze Receivables & Improve Cash Flow

• Prepare regular accounts receivable aging and collection reports for the Controller.

• Monitor past-due balances, expected payments, disputed invoices, and accounts requiring additional attention.

• Analyze collection trends across locations and payer groups to identify opportunities for improvement.

• Track key performance measures, including aged receivables, collections, and days outstanding.

• Support month-end reconciliations and financial closing activities.

• Identify potential collection risks and recommend practical solutions to improve cash flow.

Support Accounts Payable Operations

• Provide regular, hands-on support to the accounts payable team as part of the normal work schedule.

• Review, code, and process vendor invoices, ensuring accuracy and appropriate approvals.

• Match invoices to purchase orders and receiving documentation when applicable.

• Reconcile vendor statements and resolve discrepancies involving invoices, credits, and payments.

• Respond professionally to vendor inquiries regarding payment status and account balances.

• Assist with check processing, ACH payments, and other approved payment methods.

• Provide backup support during staff absences, high-volume periods, and other business needs.

• Assist with AP reconciliations, month-end accounting, and related financial projects.

Strengthen Processes & Build Relationships

• Collaborate with Office Administrators, General Managers, accounting personnel, and outside agencies to improve billing and collection processes.

• Identify the underlying causes of delayed payments and develop solutions that improve accuracy and efficiency.

• Help establish consistent documentation and follow-up procedures across all locations.

• Maintain organized financial records and protect confidential customer, vendor, and company information.

• Utilize accounting software, Microsoft Excel, and electronic payment portals to support efficient operations.

• Promote accountability, teamwork, and continuous improvement throughout the organization.

What We're Looking For

Our ideal candidate is a confident, resourceful accounting professional who combines financial knowledge with excellent communication skills and a determination to get results.

You understand that successful collections require more than sending reminders. They require research, relationship-building, persistence, and the ability to navigate complex billing and payment processes.

You're comfortable taking ownership of challenging accounts, coordinating with multiple departments, and maintaining professionalism while working toward resolution.

Required Qualifications

• Minimum of 3 years of progressive accounts receivable, collections, accounting, or related experience; 5 years preferred.

• Demonstrated experience actively collecting past-due accounts and resolving complex payment issues.

• Strong understanding of AR aging, account reconciliations, collections, and basic accounting principles.

• Experience using ERP or accounting software.

• Strong Microsoft Excel skills and proficiency with Outlook and other Microsoft Office applications.

• Ability to learn and navigate multiple governmental, customer, and vendor payment portals.

• Excellent research, analytical, and problem-solving abilities.

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to work independently, take initiative, and collaborate effectively across departments.

• A professional, persistent, and service-oriented approach to resolving outstanding accounts.

Preferred Qualifications

• Associate's or bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant experience.

• 5 or more years of accounts receivable, collections, or related accounting experience.

• Experience working with VA organizations, vocational rehabilitation programs, government agencies, or other third-party funding sources.

• Experience managing documentation-intensive billing and collection processes.

• Hands-on experience with accounts payable invoice processing, vendor reconciliations, and payment preparation.

• Experience with Sage Intacct or similar accounting systems.

• Experience supporting accounting operations across multiple business locations.

• Demonstrated success improving collection procedures, reducing aged receivables, and resolving recurring payment delays.

What Makes This Opportunity Different?

At Superior Van & Mobility, our accounting team does more than manage financial transactions and collect outstanding balances. It helps build the financial foundation that allows us to continue changing lives.

Many of the individuals and families we serve rely on assistance from Veterans Affairs, vocational rehabilitation programs, and other funding sources to access the mobility solutions they need.

By ensuring accurate documentation, resolving payment challenges, and maintaining strong relationships with these organizations, our Accounts Receivable Manager helps support the financial stability that allows Superior to continue serving those who depend on us.

Your work will contribute to stronger financial operations, better communication across our locations, and the continued success of an organization committed to helping people live more independently.

We're looking for someone who wants to do more than manage outstanding accounts. We want a professional who takes ownership, builds relationships, finds solutions, and takes pride in contributing to a company with a meaningful purpose.

Join a Team With a Purpose

If you're an experienced accounting professional who values integrity, teamwork, accountability, and the opportunity to contribute to something meaningful, we'd love to hear from you.

Join Superior Van & Mobility—where your financial expertise supports our mission of helping others achieve greater mobility, freedom, and independence.