Accounts Receivable Collector, Business-to-Consumer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization. Candidates should be aware that this role will not remain within CVS Health following the transaction. The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of our organization during this exciting period of growth and transformation.

The Business-to-Consumer Accounts Receivable Collector is responsible for managing outstanding consumer account balances and supporting timely collections through professional, respectful, and effective outreach. This person works directly with customers to resolve past-due balances, explain account details, document collection activity, and help identify appropriate payment solutions, while following company policies and applicable regulations.

Key Responsibilities

• Contact customers by phone (inbound and outbound), email, and/or written correspondence regarding past-due account balances.
• Review account history, billing details, payment status, and notes when speaking to customers.
• Explain balances, due dates, payment expectations, and available resolution options clearly and professionally.
• Negotiate payment arrangements within approved guidelines.
• Document all collection activity, customer interactions, disputes, and follow-up actions accurately in the appropriate systems.
• Research account issues and work with internal teams to resolve billing discrepancies or payment concerns.
• Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances.
• Escalate complex, sensitive, or unresolved accounts according to established procedures.
• Maintain compliance with company policies and applicable consumer collection regulations.
• Support reporting needs, account reviews, and process improvement efforts as assigned.
• Meet individual and team productivity, quality, and collection performance expectations.
• Perform other duties as assigned.

Required Qualifications

• 1-2 years of experience in an accounting, financial, and/or collections-based role.
• Demonstrated proficiency with Microsoft Office and account management or billing systems.

Preferred Qualifications

• Resides in Arizona.
• Knowledge of consumer collections practices and payment arrangement processes.
• 2+ years of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations professionally and with empathy.
• Strong attention to detail and accuracy in account review and documentation.
• Basic problem-solving and conflict resolution skills.
• Ability to manage a high-volume workload and prioritize follow-up activities.
• Knowledge of the healthcare industry, as well as working knowledge of Medicaid, Medicare & third-party insurance.
• Ability to balance customer service with accountability for payment collection.
• Comfort working with performance goals, aging reports, and follow-up metrics.
• Ability to identify account issues and coordinate with internal partners for resolution.
• Associate’s degree.

Education

• High school diploma or GED.

Anticipated Weekly Hours