Accounts Receivable Collector, Business-to-Business

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization. Candidates should be aware that this role will not remain within CVS Health following the transaction. The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of our organization during this exciting period of growth and transformation.

The Business-to-Business Accounts Receivable Collector is responsible for managing a portfolio of business-to-business receivables in a fast-paced healthcare environment. This role partners with clients and internal team members to maximize cash flow, resolve outstanding balances, maintain positive client relationships, and support compliance with corporate and regulatory requirements. The ideal candidate brings strong collections experience, sound judgment, contract awareness, and a professional, solutions-oriented approach to account resolution and process improvement.

Key Responsibilities

• Manage a portfolio of business-to-business receivables and drive timely resolution of outstanding account balances.
• Contact clients by phone, email, and written correspondence to resolve delinquent balances within company and federal guidelines.
• Identify targeted accounts for delinquency improvement and prioritize follow-up activity accordingly.
• Develop and execute account resolution strategies, including promissory notes, payment arrangements, release agreements, and settlement agreements.
• Review customer contracts and account documentation to support compliance and appropriate collection activity.
• Research, reconcile, and document account issues, billing discrepancies, and payment activity.
• Partner with internal teams and leadership to address barriers to collection and improve account outcomes.
• Maintain accurate documentation of collection activity, customer communication, and resolution steps in internal systems.
• Monitor trends and patterns across assigned accounts and provide recommendations for process improvement.
• Demonstrate professionalism, sound judgment, and strong customer relationship management while working toward collection goals.
• Support special projects and perform other duties as assigned.

Required Qualifications

• 1-2 years of experience in an accounting, financial, and/or collections-based role.
• Demonstrated proficiency in Microsoft Office, including Word and Excel.

Preferred Qualifications

• Resides in Cincinnati, Ohio.
• Willingness to travel up to 10% of the time within Ohio.
• Advanced knowledge of the healthcare industry.
• Working knowledge of Medicaid, Medicare, and third-party insurance.
• Knowledge of FDCPA (Fair Debt Collection Practices Act), HIPAA (Health Insurance Portability and Accountability Act), compliance guidelines, and related laws and regulations.
• Experience using internal billing and collections systems.
• Experience with pharmaceutical account billing documentation, research, and reconciliation.
• Experience in business-to-business accounts receivable or collections.
• Strong collaborative and team-oriented nature.
• Excellent attention to detail and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Bachelor’s degree.

Education

• High school diploma or GED.

Anticipated Weekly Hours