Accounts Receivable Associate

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY:

Under the direct supervision of the Senior Director of Finance, the Accounts Receivable Associate is responsible for the timely and accurate processing of accounts receivable functions, including the daily posting of receipts, preparation of bank deposits for funds received at the Owings Mills campus, and processing credit card and ACH transactions. This position also serves as a key point of contact for member billing inquiries, responding to questions regarding account balances, statements, and payment-related concerns.  The Accounts Receivable Associate provides exceptional customer services by assisting members with payment options, billing procedures, and the timely resolution of account issues while ensuring the accuracy and integrity of financial records. WHAT YOU WILL DO:

Respond to member inquiries regarding billing, account balances, statements, and payment options, providing exceptional customer service and timely resolution of issues. Posts member and non-member payments by recording cash, checks and credit card transactions.

Process recurring credit card and ACH transactions on the 1st, 5th, 10th & 20th of each month and promptly follow up on declined transactions by phone or email. Review accounts receivable aging reports for accuracy and proactively contact members with balances that are more than 30 days past due. Journalizes daily charges, discounts, and scholarships.  Posts charges, payments, and scholarship adjustments from posting sheets into Salesforce based software. Prepare and make daily bank deposits in accordance with established cash handling procedures. Assist other members of the finance team as needed to ensure that adjustments in billing for members due to changes in membership or class changes are completed accurately. Enter and process program registrations accurately and in a timely manner. Track, maintain, and apply state-funded preschool vouchers to member accounts, ensuring accurate account reconciliation. Open and reconcile the night drop safe, prepare the daily cash receipts journal, balance the cash drawer, and prepare cash boxes for daily operations. Stay up to date on Gordon Center programming and performances to assist patrons with general event information (i.e.: be able to describe what the show is: music, family show, film, author talk etc.) Support Gordon Center Box Office ticket sales. Assist with special projects and JCC -wide events as assigned. Cross-train in other finance department functions to provide operational support and coverage when needed. Perform other duties as assigned.

WHO YOU ARE:

Working knowledge of accounts receivable principles, practices and procedures. Proficiency with Microsoft 365 applications, particularly Excel, Word and Teams. Working knowledge of non-profit accounting is a plus. High School Diploma; minimum of two years of related experience is required. Experience working with computerized financial systems, Salesforce experience preferred.

Strong organizational, time management, and attention to detail skills, with the ability to prioritize multiple responsibilities and meet deadlines. Excellent interpersonal, communication, and customer service skills, with the ability to communicate effectively and diplomatically with staff, members, community partners, and lay leaders.

Ability to maintain confidentiality and exercise discretion when handling sensitive financial and member information.

PHYSICAL SKILLS AND WORK ENVIRONMENT:

Must be able to understand and follow written and verbal instructions. Ability to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals, and percentages. Have visual requirements of mid-range vision. Sit for long periods of time.

The work environment is usually fast paced.  This job requires high energy and interaction with staff as well as with members, other agency staff, community leaders, and outside partners, vendors, others. COMPENSATION AND BENEFITS: Salary (or Salary Range): $55,000-$60,000 Benefit & Perks: The JCC offers a comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming. This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment. The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodation, please contact us and we will make every effort to meet your needs.