VITA Tax Program Manager Assistant

JOB TITLE: VITA Tax Program Manager Assistant

JOB TYPE: Full time 

DEPARTMENT/PROGRAM: Employment Program/VITA Tax Program 

EXEMPTION: Non-exempt

REPORTS TO: Tax Site Manager, Program Director

SUPERVISORY ROLE: No

COMPENSATION RATE: $45,000 - $47,000 Per year

WEEKLY HOURS: 35 hours weekly, Flexible (Requires evening and weekend availability during Tax Season)

WHO WE ARE
Center for Family Life in Sunset Park (CFL) (https://centerforfamilylife.org), is a nationally recognized social service organization. CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services.

POSITION SUMMARY/PURPOSE OF THE POSITION 

The VITA Tax Program Manager Assistant is essential to the successful day-to-day operation of our free Volunteer Income Tax Assistance (VITA) site. This role focuses on assisting volunteer recruitment, scheduling, and supervision while providing critical support and guidance to volunteer and paid staff. By ensuring IRS compliance, and delivering excellent client services, you will help provide high-quality tax preparation for low- and moderate-income taxpayers.

I. SPECIFIC RESPONSIBILITIES INCLUDE, but are not limited to: 

Volunteer Recruitment & Management (35%)

• Assist in volunteer recruitment efforts to build and maintain a strong team of tax preparers and intake staff for the season.
• Help with the supervision, scheduling, and management of volunteer tax preparers, intake staff, and quality reviewers.
• Ensure all volunteers have obtained the necessary IRS certifications before beginning their service.
• Foster positive volunteer relations and support an engaging, professional environment.

Site Operations & Staff Support (30%)

• Assist the Tax Site Manager with the day-to-day operation of the free VITA site.
• Provide support and guidance to volunteer and paid staff who prepare tax returns for low- and moderate-income taxpayers.
• Assist in overall site management, including handling client services, maintaining strict confidentiality, and overseeing tax return review and transmission.
• Ensure that all tax services are provided to clients on a timely and efficient basis.

Quality Control & Tax Preparation (20%)

• Conduct Quality Reviews of returns filed by fellow tax preparers as needed.
• Assist with direct tax preparation when necessary to manage client volume.
• Successfully complete the Volunteer Standards of Conduct, Intake/Interview/Quality Review, Site Coordinator, and Advanced IRS Tax Law certifications.

Administrative Duties (15%)

• Provide ongoing administrative support, including copying, sending emails, answering and returning phone calls, and creating name tag

II. QUALIFICATIONS 

Required:

• Language: Bilingual English/Spanish skills are strictly required.
• Experience: Prior proven experience in tax preparation and a strong general understanding of income tax law. Demonstrated experience in volunteer recruitment, coordination, or community outreach.
• Certifications: Successful completion of the IRS Advanced course is required to provide quality control, support, and guidance to volunteers and paid staff.
• Technical Skills: High comfort level with technology, including computers, tax software, and internet platforms.
• Work Ethic: Self-motivated with a high degree of flexibility, creativity, and independence. Possess excellent organizational, leadership, and management skills.
• Employment is contingent upon successful completion of a background check, which will be conducted after a conditional offer is made and accepted.

Preferred:

College degree and experience working in a similar setting are highly preferred.

III. RELATIONSHIP WITH OTHERS 

• Ability to work well in a fast-paced environment and display a supportive and professional disposition with diverse populations.
• Build and maintain close, daily interactions with participants, co-workers, and supervisors.
• Have a strong sensitivity to cultural differences present among staff and clients within our organization.
• Possess a strong belief in people's ability to grow and change.
• Forge a mutually respectful partnership with persons served and their families.

IV. WORKING CONDITIONS 

• Fast-paced community-based setting requiring frequent interaction with staff, volunteers, and the public.
• Must be able to manage time-sensitive tasks efficiently.

V. BENEFITS

• Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account. 
• 403(b) retirement plan, including employer match and employer non-elective contribution at the employer’s discretion.
• 12 holidays, 2 floating holidays, and up to 20 paid vacation days per year.  One sick day per month.

NYC Equal Employment Opportunity Statement

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, CFLSP also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices.