Vendor Management Specialist

The Vendor Management Specialist reports to the Accounts Payable Manager. This position is primarily responsible for establishing and maintaining the organization’s relationships with vendors, contractors, and other service providers.

RESPONSIBILITIES

• Reviews all request for addition of vendors for validity and accuracy and completeness.
• Provides customer service support to address all vendor addition and maintenance related questions and assists in the resolution of these issues
• Identifying business category, Insurance and Contract.
• Collaborate with Managers for renewals and changes to existing agreements
• Host/Support vendor management reviews as needed in conjunction with the department managers.
• Ensure high levels of customer satisfaction are accomplished, both internal and external.
• Determine and monitor the quarterly Vendor Café goals on dashboard.
• Coordinate with various departments to educate and communicate expectations, performance, and procedures from vendors.
• Resolve situations that don’t fall into the correct parameters and manage escalations.
• Responsible for managing Yardi documentation through corporate vendor management process.
• Conduct regular vendor risk reviews, maintain current contract artifacts, and obtain applicable approval for any exceptions to the vendor management policies.
• Engaging with vendors to pitch the Vendor Café value proposition and gather insight and feedback into how Vendor Café can help achieve their business objectives.
• Manage vendor risk, ensure that the vendor is adhered to and that all external applications meet the criteria through the appropriate scanning and assessment process.
• Monthly meetings with Contracts Manager to ensure appropriate stakeholders are informed of contract additions/termination to enable accurate budget forecasting.

EXPERIENCE

• Experience managing vendor relationships/or resolution of issues in a cross functional environment preferred.
• Experience working with vendors preferred.
• Detailed understanding of contract terms, monitoring activities, and required due diligence.
• Ability to communicate and articulate vendor performance issues and due diligence items to appropriate parties both internally and externally.
• Ability to archive/document evidence for vendor compliance, government policy and audit standards.
• Understand and mitigate the inherent and residual risks of vendor relationship (Information security, privacy, business continuation, criticality).
• Manage vendor relationship(s) to the business.
• Ability to represent the business during Vendor Risk Assessments with our enterprise security partner, obtain appropriate audit documentation from the vendors to close open security audits.
• 2+ years of relevant experience in risk management or sourcing within the financial services regulated industry.
• Strong verbal and written communication skills. Must have the ability to effectively present recommendations.
• Ability to act independently and support business partners through issues resolution process with vendors.
• Time management and ability to meet deadlines.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Operate computer and office equipment.
• Work is primarily sedentary in nature.

FLSA

• Non-Exempt