Vendor Management Specialist

Job Type

General Description

The Vendor Management Specialist manages assigned supplier relationships and serves as a key liaison among management, vendors, and internal clients (employees) to support reliable, service-oriented vendor performance. This role is responsible for monitoring vendor performance, service level agreements, contractual obligations, pricing compliance, invoice accuracy, vendor-related activities, and continuous improvement initiatives that strengthen service outcomes and operational excellence.

Essential Duties and Responsibilities

Manage assigned suppliers and serve as the primary liaison between Popular and vendors, monitoring overall service performance, service quality, and vendor value. Monitor service level agreements, pricing compliance, contractual obligations, renewals, amendments, and related requirements to support compliance and timely decision-making. Identify, escalate, and resolve supplier performance issues, service concerns, billing discrepancies, claims, and invoicing disputes, coordinating actions with vendors and business units. Analyze vendor, contract, billing, inventory, and service data to prepare performance reports, quality insights, and recommendations for stakeholders. Coordinate vendor review processes, including quarterly business reviews, documentation of outcomes, follow-up actions, and performance improvement plans. Support contract negotiations, validation of supplier price increases, and procurement decisions through analysis, recommendations, and supporting documentation. 

Review and validate vendor invoices, contracted pricing, credits, service charges, and billing discrepancies; coordinate corrective actions and maintain appropriate documentation and controls. Coordinate cellphone program activities throughout the device lifecycle, including new line activations, equipment replacements, warranty escalations, service changes, vendor follow-ups, and ticket resolution within established service level targets. Monitor cellphone inventory, device availability, accessory needs, replacement trends, billing items, and service charges to support timely service delivery and cost-effective decisions. Provide guidance and support for purchase orders, requisitions, product onboarding, catalog availability, inventory movement, supply levels, and demand trends. Identify cost savings, cost avoidance, process efficiencies, and continuous improvement opportunities across vendor, contract, cellphone, and procurement operations. Support Procurement Operations initiatives, system upgrades, change management activities, and assigned projects. Perform other related duties and responsibilities as required.

Education

Experience

Minimum of two (2) years of related experience in vendor management, procurement operations, contract support, or a similar business function. 

Certifications / Licenses

Other Qualifications

• Ability to synthesize, prioritize and drive results with a sense of urgency.
• Excellent organizational skills for setting priorities, working with multiple tasks simultaneously, and meeting deadlines.
• Strong analytical, presentation and communication skills with an ability to explain complex concepts in a compelling away.
• Knowledge of project coordination, time management, and status reports. Must demonstrate strong, collaboration, logic, and reasoning skills.
• Exceptional interpersonal skills and teamwork skills with ability to negotiate, motivate, influence, and build consensus.
• Initiative and judgement for problem solving and decision making.
• Ability to present information in a concise and effective manner.
• Ability to work under preassure, maintaining the quality of the work.
• Must be willing to work flexible hours, as necessary.
• Computer skills, including typing and knowledge of Office 365 (Word, Excel, Power Point etc.).
• Strong Oral Communication: (Spanish and English): Speaks clearly and persuasively, in positive or negative solutions. Demonstrates polished presentation skills.
• Strong Written Communication: (Spanish and English): Writes clearly and informatively. Edits work of spelling and grammar; presents numerical data effectively.

Values

Additional Requirements

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States.  This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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