Technical Services Controller

Job Description:

This Is How We Fly 

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. 

About the Role:

As a Technical Services Controller, you support aircraft reliability by providing expert technical assistance to Line Maintenance teams, including Contract and RON Maintenance, as well as Heavy Check. You collaborate closely with Maintenance Control, Records, and Engineering to monitor aircraft history and proactively identify chronic issues. By analyzing daily pilot reports and maintenance data, you detect trends and recurring discrepancies, ensuring timely resolution and driving continuous improvement in fleet performance. 

A Day in the Life: 

Your role will focus on supporting safe, efficient, and compliant aircraft operations. Typical responsibilities include: 

• Maintenance Coordination: Work closely with Maintenance Controllers and Maintenance Planning to ensure timely maintenance actions, setting the appropriate priority for chronic or repeat aircraft discrepancies. 

• Troubleshooting Support: Generate follow-up work scopes to assist with troubleshooting and repairs on both chronic and critical items that affect on-time performance or equipment airworthiness. 

• Event Tracking: Update and maintain the database for significant mechanical interruption events, such as Air Turn Backs, Diversions, and High-Speed Rejected Takeoffs. 

• Repair Instructions: Ensure that aircraft systems repair instructions are issued promptly for all chronic and repeat discrepancies. 

• Tooling & Equipment: Assist in identifying and recommending tooling and test equipment improvements. 

• Collaboration & Flexibility: Perform additional duties as assigned by the Maintenance Control Manager. 

• Training Compliance: Maintain familiarity with training requirements and ensure your certifications are up to date before performing assigned functions and tasks. 

 Why You’ll Love This Role: 

• Be Part of a Team That Values You: Join a tight-knit, supportive crew that’s passionate about aviation and committed to safety and excellence. 

• No Two Days Are the Same: Every flight brings unique challenges and opportunities, keeping your work engaging and dynamic. 

• Make a Tangible Impact: Your expertise directly contributes to flight safety, operational reliability, and an outstanding Customer experience. 

• You’re More Than a Number: At JSX, you’re a valued Crewmember whose contributions are recognized and appreciated. 

What Makes a Successful Technical Services Controller? 

We’re looking for someone who is: 

• Adaptable: You thrive in dynamic environments, adjusting quickly to changing priorities, weather, and operational needs. 

• Collaborative: You work seamlessly across departments, valuing communication and teamwork to achieve shared goals. 

• Critical Thinker: You can quickly assess situations and make sound, safety-first decisions under pressure. 

• Detail-Oriented: Nothing gets past you—whether it’s during preflight checks, monitoring systems, or final shutdown procedures. 

• Safety-Oriented: You instinctively prioritize safety in every action and hold yourself and others accountable to the highest standards 

• Entrepreneurial Spirit: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience. 

Requirements:

• High school diploma/GED 

• Avionics and Technical troubleshooting experience 

• 4-6 Years of line maintenance/technical operations experience with a Part 121 or 135 operator 

• Experience in the use of maintenance reference materials including Manufacturer's Maintenance Manuals, Structural Repair Manuals, Illustrated Parts Catalogs, Component Manuals, etc. 

Preferred Experience: 

• Bachelor’s degree in relevant field or equivalent experience/training  

• Previous experience as a maintenance lead or supervisor  

• 6-8 Years of line maintenance/technical operations experience with a Part 121 or 135 operator  

• NCATT AET Certificate 

• FCC General Radiotelephone Operator License   

Skill, Licenses, & Certifications: 

• A current and valid Driver’s license is with Real ID 

• A Valid Passport 

• Violation-free A&P Certificate 

• Must be detail-oriented, with excellent organizational and task management skills    

• Expertise in applicable Federal Aviation Regulations (FARs), General Operation Manuals, and MELs  

• Excellent interpersonal and communication skills within a cross-functional team environment  

• Moderate proficiency with Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.  

• Ability to work within a team-oriented, high-paced work environment    

• Ability to work 10 or 12 hour shifts, nights, weekends, and holidays 

• Ability to travel on occasion when requested 

• Intermittent physical activity including bending, reaching and prolonged periods of sitting  

• Ability to occasionally lift 5-20 pounds 

Benefits & Perks:  

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost. 

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 

• 401(k) match: 50% of your first 8% 

• Generous PTO: Take time to recharge with our flexible PTO plan. 

Additional Information: 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). 

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. 

Ready to soar with us? Join JSX, where every day is a chance to be part of something extraordinary! 

Compensation Range:

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.