Supply Chain & Procurement Manager - Americas

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

As the Supply Chain & Procurement Manager - Americas (AMRS), you will help build and continuously improve Wingstop's supply chain across Canada, Mexico, the Caribbean, Central America and South America.

Reporting to the Director of Supply Chain, you will execute sourcing strategies, develop supplier relationships, support new market entries, and partner with Brand Partners to ensure a resilient, cost-effective, and scalable supply chain. This role combines strategic thinking with hands-on execution, requiring strong analytical skills, commercial acumen, and the ability to manage multiple projects across a growing international business.

Supply Chain Operations

• Execute regional supply chain strategies while designing, implementing, and continuously improving reliable end-to-end supply chain networks across AMRS.

• Monitor supply chain KPIs, analyze trends, perform root cause analysis, and implement corrective actions to improve inventory, service levels, demand planning, and supplier performance.

• Partner with Brand Partners, distributors, and suppliers to improve demand planning, inventory management, and product availability.

• Monitor COGS and logistics costs, identify cost-saving opportunities, and proactively manage supply risks through contingency planning.

• Ensure compliance with Wingstop food safety, quality, and operational standards across the supply base.

• Support continuous improvement initiatives that simplify processes and improve supply chain performance across the region.

Strategic Sourcing & Supplier Management

• Source, qualify, onboard, and approve suppliers across food, packaging, equipment, and indirect categories, supporting both Wingstop-led and Brand Partner sourcing initiatives.

• Lead RFx processes, commercial negotiations, contract implementation, and supplier onboarding in alignment with regional and global procurement strategies.

• Manage supplier performance through scorecards, business reviews, KPI monitoring, and corrective action plans to drive continuous improvement.

• Monitor commodity markets, supplier capabilities, and industry trends while maintaining supplier documentation and ensuring regulatory compliance.

• Support development of regional sourcing strategies aligned with growth, quality, cost, and supply continuity objectives.

• Build collaborative supplier relationships that encourage innovation and long-term value creation.

New Market Entry & Expansion

• Lead procurement and supply chain workstreams supporting new market entries and restaurant openings across the Americas.

• Identify, qualify, contract, and implement suppliers, distributors, and logistics providers required to support market launches.

• Coordinate supplier onboarding, importation requirements, customs processes, and regulatory documentation where applicable.

• Ensure supply chain readiness, including product availability, inventory planning, and operational execution before restaurant openings.

• Partner with Brand Partners to evaluate local sourcing opportunities while protecting Wingstop's quality, food safety, and brand standards.

Cross-Functional Collaboration & Innovation

• Partner with Operations, Marketing, FSQA, Culinary, and Global Supply Chain to support new products, packaging, equipment, supplier capability assessments, and product localization.

• Coordinate cross-functional activities required to successfully implement supply chain initiatives.

• Build strong working relationships with Brand Partners and provide day-to-day supply chain support across the region.

Analytics, Reporting & Strategy

• Ownership of procurement KPIs: savings, supplier OTIF, inventory health, forecast accuracy, service levels, and inflation tracking.

• Should-cost and cost modeling: supporting negotiations with data rather than relying solely on supplier quotes.

• Monthly Business Reviews (MBRs): preparing reporting and insights for regional leadership.

• Issue resolution: acting as the first point of escalation for supplier performance, supply disruptions, and logistics issues.

WHAT YOU’LL NEED

• Bachelor's degree in Supply Chain, Business, Engineering, or a related field. 

• 6–8 years of progressive experience in procurement, strategic sourcing, supply chain, or category management. 

• Experience managing procurement categories within QSR, foodservice, FMCG, retail, or consumer products; experience with proteins, frozen foods, packaging, equipment, or distribution services is preferred.

• Proven experience developing procurement category strategies, leading supplier sourcing (RFIs/RFPs), commercial negotiations, contract management, and supplier performance management.

• Working knowledge of international procurement, supplier qualification, import/export processes, and distributor management.

• Experience supporting new market entries or high-growth businesses is preferred.

• Strong analytical skills with experience using data to identify trends, perform root cause analysis, and support business decisions. 

• Senior project management, organizational, and stakeholder management skills, with the ability to influence cross-functional teams and manage multiple priorities.

• Proficiency in Microsoft Excel and PowerPoint; Power BI or similar data visualization tools are a plus.

• Comfort adopting AI-powered tools to improve data analysis, reporting, documentation, and workflow efficiency.

• Willingness to travel throughout the Americas (approximately 30–40%). 

• Spanish fluency required; Portuguese is a plus.

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.