Sr. Procurement Operations Manager

Senior Procurement Operations Manager

Company Overview

Sila Services is the fastest-growing home services platform in the Northeast, Mid-Atlantic, and Midwest, uniting 40+ HVAC, plumbing, and electrical companies under a technician-first operating model. Sila is building a centralized procurement function to unlock scale, improve operational efficiency, and drive cost leadership while maintaining local field excellence.

Position Overview

Title: Senior Procurement Operations Manager
Location: King of Prussia, PA (Hybrid: 2-3 days in office)
Reports To: Vice President of Procurement
Department: Operations
Travel: Up to 10% (OpCo site visits, system rollouts, training sessions)

The Senior Procurement Operations Manager will be responsible for designing, building, and scaling Sila’s procurement operations function across both direct and indirect spend categories. This role will serve as the organization’s Procure-to-Pay (P2P) subject matter expert and will lead the implementation, administration, and continuous improvement of Sila’s procurement technology platform (Coupa).

This role is highly cross-functional, partnering with operations, finance, AP, and field leadership to standardize procurement processes, increase visibility and control over spend, and drive adoption of procurement tools and policies across a decentralized operating model. The Senior Procurement Operations Manager is critical to translating strategic sourcing initiatives into consistent, repeatable, and scalable execution.

Essential Duties and Responsibilities

Procurement Operations & Process Design

• Build and operationalize Sila’s end-to-end procurement processes across requisitioning, purchasing, receiving, and invoicing.
• Define and implement standardized procurement workflows, policies, and approval structures across all OpCos.
• Develop scalable operating procedures for both direct and indirect spend categories aligned to field operations.
• Drive compliance to procurement policies, preferred supplier programs, and standardized buying channels.
• Identify and eliminate process inefficiencies, manual workarounds, and non-compliant purchasing behaviors.

Procure-to-Pay (P2P) Ownership

• Act as the enterprise P2P process owner, ensuring seamless integration between procurement, operations, accounts payable, and finance functions.
• Design and optimize P2P workflows to improve cycle times, invoice accuracy, and working capital outcomes.
• Partner with Operations, AP and Finance to streamline 3-way match processes and reduce invoice exceptions.
• Establish KPIs and reporting for requisition cycle time, PO compliance, invoice match rates, and payment terms adherence.
• Lead ongoing process optimization initiatives to improve scalability and reduce administrative burden across OpCos.

Procurement Technology (Coupa) Ownership

• Lead the deployment, configuration, and rollout of Coupa across all operating units.
• Serve as the system owner and administrator for Coupa, including user management, workflows, catalogs, and reporting.
• Drive user adoption through training, change management, and process alignment.
• Partner with IT and Finance to support integrations with ERP/accounting systems.
• Continuously enhance system functionality, reporting capabilities, and automation to enable data-driven procurement decisions.

Catalog, Supplier Enablement & Spend Control

• Develop and manage supplier catalogs within Coupa to drive standardization and channel compliance.
• Partner with category management and sourcing teams to onboard preferred suppliers and negotiated agreements into procurement workflows.
• Drive reduction of maverick spend through controlled purchasing channels and improved user experience.
• Enable supplier onboarding and electronic invoicing to improve efficiency and transparency.
• Monitor and enforce compliance with preferred supplier programs and pricing agreements.

Data, Reporting & Continuous Improvement

• Build procurement dashboards and reporting to provide visibility into spend, compliance, and operational performance.
• Track and report on key procurement KPIs including adoption rates, and system utilization.
• Conduct spend and process analysis to identify continuous improvement opportunities.
• Support executive reporting and insights to drive decision-making and procurement maturity.
• Establish governance structures and review cadences to monitor procurement operations performance.

Cross-Functional Leadership & Change Management

• Partner closely with operations leadership across OpCos to align procurement processes with field needs.
• Serve as a key liaison between Procurement, Finance, AP, IT, and Operations.
• Lead change management initiatives tied to system adoption, process standardization, and policy enforcement.
• Develop training materials and conduct ongoing education to improve user adoption and compliance.
• Support broader procurement transformation initiatives as the organization scales.

Qualifications

Required

• Bachelor’s degree in Supply Chain, Business, Finance, or related field
• 5–8+ years of experience in procurement operations, P2P, or supply chain roles
• Proven experience designing and implementing procurement processes in a multi-location or decentralized organization
• Hands-on experience with procurement or Procure-to-Pay systems (Coupa strongly preferred)
• Strong understanding of Procure-to-Pay workflows, Accounts Payable integration, and working capital drivers
• Demonstrated ability to drive process improvement, system adoption, and cross-functional alignment

Preferred

• Prior experience supporting procurement transformation initiatives or system implementations
• Familiarity with category management and sourcing processes
• Experience building catalogs and supplier enablement programs within procurement systems

Success Profile

• Successful rollout and adoption of Coupa across priority OpCos
• Measurable improvement in PO compliance and reduction in maverick spend
• Streamlined P2P processes with reduced invoice exceptions and cycle times
• Established procurement dashboards and KPIs with executive visibility
• Strong adoption of preferred supplier programs through system-driven buying