Service Billing Specialist (Accounts Receivable)

Sterling Fire Protection is seeking an experienced Service Billing Specialist (Accounts Receivable) to support the billing and receivables processes within our Service Division.

Type & Location    

• This permanent, full-time role is an in-person position based in Edmonton

Position Summary   

Reporting to CFO, this role plays an important part in ensuring service work completed in the field is accurately captured and reflected in client invoices. Working closely with service coordinators, technicians, project teams, and accounting, you will review labour, materials, and supporting documentation to prepare clear and timely invoices.

This position is ideal for someone with billing experience in a service, trades, construction, or project-based environment who enjoys working with detailed information, supporting accurate financial processes, and contributing to organized, efficient operations.

Key Responsibilities    

Service Billing & Invoicing

• Review technician-completed service work, labour, materials, and supporting documentation to prepare accurate client invoices.
• Generate invoices through ServiceTrade and ensure timely submission to clients.
• Verify billing details, contract terms, and pricing prior to invoicing.
• Ensure service work is invoiced accurately, completely, and within established timelines.

Strategic Client Billing

• Prepare and support billing activities for major service clients with defined billing requirements.
• Monitor billing schedules, documentation requirements, and submission deadlines for key client accounts.
• Coordinate with internal teams to ensure billing requirements for major clients are consistently met.
• Ensure invoices and supporting documentation meet client-specific invoicing standards.
• Monitor communication channels with clients and provide timely support related to billing inquiries or documentation requests.

Project & Large Work Order Billing Support

• Provide billing support for larger service projects and construction-related work associated with the service department.
• Review project documentation, labour, materials, and service records to ensure invoices accurately reflect work performed.
• Coordinate with service operations and project teams to confirm required billing information is complete.

Billing Review & Issue Resolution

• Review completed service jobs to confirm labour, materials, service notes, and documentation are complete prior to invoicing.
• Investigate incomplete or unclear job information and follow up with technicians or service coordinators to resolve discrepancies.
• Maintain tracking tools used to monitor pending invoices and outstanding billing items.

Receivables Monitoring

• Monitor receivables related to service invoices and assist with resolving payment discrepancies.
• Investigate billing inquiries and coordinate with internal teams to address issues.
• Maintain accurate records of invoicing activity and outstanding billing items.

Systems & Data Integrity

• Maintain accurate client, contract, and billing information within ServiceTrade.
• Support updates to service agreements, pricing information, and client records as required.

Process Consistency & Documentation

• Maintain clear documentation of invoicing procedures and workflows.
• Ensure billing records and supporting documentation are organized and complete.
• Contribute ideas that improve billing accuracy and workflow efficiency.

Cross-Department Collaboration

• Work closely with service coordinators, technicians, sales staff, project teams, and accounting to clarify billing details.
• Coordinate information required for invoicing and receivables tracking.

What Makes You Successful in This Role

• You have a sharp eye for detail and take pride in accuracy and financial integrity..
• You’re curious and comfortable digging into discrepancies and seeing invoice issues through to resolution.
• You collaborate effectively with operational teams and accounting to keep work moving smoothly.
• You stay organized, keep documentation clear, and bring a proactive, solution‑focused mindset to every challenge.

Qualifications & Skills

Required

• 5+ years of experience in accounts receivable, billing, or financial operations with direct responsibility for preparing and managing client invoices
• Experience working in a service, trades, construction, or project-based environment
• Strong understanding of billing workflows and receivables processes
• High attention to detail and commitment to accuracy
• Strong proficiency with Excel or Google Sheets
• Ability to quickly learn and utilize new software systems
• Excellent written and verbal communication skills

Preferred

• Candidates with experience supporting service, trades, or job-based billing environments will be strongly preferred.
• Experience with ServiceTrade or similar field service management software
• Experience with Sage or comparable accounting systems
• Experience with field service or job-based billing platforms (ServiceTitan, BuildOps, Procore, Jobber, or similar)
• Experience with vendor billing portals or client invoicing platforms

Compensation & Benefits

• An hourly wage of $28.75 - 36.00, which is equivalent of $60,000 – $75,000 annually depending on experience and qualifications.
• Paid time off and paid birthday off
• Comprehensive Group Benefits that include Health and Dental, Vision care, Disability insurance and Life insurance
• RRSP and TFSA with company matching contributions

About Serling Fire Protection   

Sterling Fire Protection is a locally owned fire protection company based in Edmonton, operating since 2013.  We provide installation, inspection, and maintenance services for residential, commercial, and industrial fire and life safety systems, bringing deep technical expertise across a wide range of applications—from residential portfolios to complex industrial and specialty systems.

As a growing, established organization, Sterling continues to invest deliberately in its people, systems, and future. Our focus is on sustainable growth, strong client partnerships, and maintaining high standards of quality and professionalism. We pride ourselves on being experts in our market and on fostering a supportive, accountable environment where employees can build long-term, meaningful careers while contributing to a company committed to doing things the right way.