Senior Support, Payroll

I. Job Summary
Under general supervision, the Senior Payroll Specialist independently performs accurate, timely payroll processing, resolves complex payroll issues, and supports end to end daily and weekly payroll operations in compliance with company policies and regulatory requirements.
II. Essential Duties and Responsibilities

• Understand and execute full On‑Cycle (end‑to‑end) weekly and biweekly payroll processing for approximately 60,000 U.S. multi‑state salaried and hourly employees, ensuring accurate validation, reconciliation, HSDL loads, special transactions and payments, and third‑party files and funding.

• Process Regular and Mass Off‑Cycle payrolls, ensuring pays are entered and calculated accurately, properly approved, and processed in accordance with established payroll policies and schedule.

• Process payroll banking transactions, including stop payments, direct deposit rejects, and reversals, ensuring timely payment and/or resolution.

• Run, prepare, and format reports to evaluate and analyze data accuracy, identify discrepancies, and support payroll reconciliation and audits.

• Research and resolve general inquiries in a timely, accurate, and professional manner, ensuring issues are addressed in accordance with payroll policies and service expectations.

• Work collaboratively with payroll team members and cross‑functional partners to ensure service commitments are met, issues are resolved in a timely manner, and payroll operations are effectively supported.

• Work with applicable suppliers and vendors as required to address issues, coordinate resolutions, and ensure timely and accurate completion of payroll‑related activities.

• Identifies opportunities for process improvement related to reconciliation, controls, efficiency, and accuracy that align with departmental and organizational goals.

III. Qualifications 
A. Required Qualifications 

• High School Diploma or GED (accredited).
• 4 years of relevant work experience

B. Preferred Qualifications 

• Preferred: Payroll Compliance Practitioner (PCP) or Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) 

• Maintain consistent attendance and punctuality

• Self‑starter and team player; able to work both collaboratively and independently with minimal supervision

• Effective interpersonal and communication skills (written and verbal) with a consistently positive attitude

• Strong attention to detail and accuracy, combined with analytical, critical thinking, and problem‑solving skills

• Effectively prioritized workload and tasks to meet daily payroll deadlines

• Exceptional organizational and time-management skills

• Flexibility to adjust quickly to unexpected demands and changes without compromising quality

• Ability to manage sensitive information confidentially

• Provide excellent customer service to employees and stakeholders 

• Excel Skills including vlookup, pivot tables, data manipulation and analysis

• Knowledge of Oracle HCM Cloud, Service Now and UKG Timekeeper 

• Working knowledge of Microsoft Office Suite: Outlook, Excel, Word, PowerPoint, etc.

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits 

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.