Senior Commercial Credit Analyst III

Title: Senior Commercial Credit Analyst III

FLSA Status: Exempt                                                Employment Status: Full Time

Department: Commercial Credit                               Location: Marlborough/Ayer/Hybrid Eligible

Reports To: VP Commercial Credit Manager

Date Prepared: August 20, 2023                              Human Resources Review: August 23, 2023

Reviewed/Updated: September 25, 2026

SUMMARY:

Reporting to VP Commercial Credit Manager, this position performs independent analysis for new commercial loan requests and performs independent reviews of existing commercial lending relationships of a variety of sizes, but primarily of a large and complex nature. Identifies and succinctly summarizes underlying risks, identifying key strengths and weaknesses, and providing a recommended risk rating and an alternative structure, when necessary, while noting any deviations from Commercial Loan Policy as appropriate.  Meets with commercial loan officers independently to discuss issues and ask questions.  May provide day-to-day mentoring or support of lower-level analysts. Additionally, it is expected that this position will assist department management with the oversight of the entire commercial portfolio and/or entire loan portfolio and will work on projects that affect the department and the bank as a whole.  Other critical areas include assisting with the ongoing development, maintenance and preparation of pertinent tools and reports for various commercial/other workflows (i.e., Application, underwriting, relationship review, ALLL and other), and general portfolio management and monitoring.  Acts as a resource for other members of the Commercial team and embraces the established sales and service culture to maximize their contribution to the Bank’s goals.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement, consistent availability is expected during core business hours and agreed upon number of days per-month on site.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• Performs quality underwriting for commercial loan relationship requests in accordance with Commercial Lending regulations, policies, and procedures, particularly those of a more complex nature or those with a greater level of exposure.
• Independently prepares and also may review work of others of the in-depth written analyses for relationships of all sizes and all levels of complexity.
• Reviews numerous types of financial and other documents and conducts various research to prepare written analysis, spreadsheets, reports, summaries and opinions.
• Performs in-depth financial analyses and projections, including “what-if” scenarios that test the reasonableness of projections provided and/or constructs predictive performance for stress testing using automated and/or manual analytical tools and techniques.
• May develop new tools and techniques for particularly complex, and/or unique credit relationships.
• Proactively and independently discusses and influences lenders and others involved in the lending process regarding covenants, conditions, alternative structures, modifications, overall assessments, action plans and turnaround requirements.
• Participates in customer meetings as opportunities arise and warrant.
• Considered a resource on commercial lending policies and procedures, particularly those associated with underwriting and approval requirements.
• Proactively shares analytical knowledge and techniques with others.
• May mentor new or junior analytical staff and may be called upon to provide training and guidance to others in the department on new and existing processes.
• Requests from borrower or contacts other parties to provide relevant financial or other documentation or services required to facilitate the commercial lending process.
• May be regularly called upon to assist in the oversight, coordination, and support of the work of other department members, applying department and process experience and knowledge to achieve department and bank goals.
• Reviews existing loan files as part of relationship reviews to ensure the completeness of the file and to ensure that all files, applicable software, and systems are correct and updated timely.
• May prepare or provide support as assigned by Management to assist with the various aspects of the management and oversight of the bank’s entire loan portfolio.

General:

• Maintains a thorough knowledge of Bank’s loan products and procedures.
• Keep abreast of regulatory changes to ensure compliance in the areas of job responsibilities, and recommend improvements or changes as needed for compliance and/or for department efficiency
• May occasionally participate in before/after hours and/or weekend community events.?
• Maintains a thorough knowledge of Bank’s loan products and procedures.

• May assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.

• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.  
• Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy, and goals.
• Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures.
• Adhere to all company policies, consistently demonstrating our core values and service standards
• Regular and consistent attendance is required to ensure the high standard of customer service.

• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.

• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

LEVEL OF RESPONSIBILITY:

• Interacts independently with both internal and external customers.  
• Work is non-routine, analytical and complex. Procedures adhered to are prescribed by Bank, State, and Federal policy and regulations, requiring the ability to maintain a high level of confidentiality.
• Role is relied upon to provide Commercial Credit subject matter information and guidance within the organization. 
• Position has an impact on the revenue of the institution.

SKILLS REQUIRED:

• Bachelor’s degree in Business Administration / Accounting/Finance; MBA preferred, or equivalent work experience. Typically, a minimum of 5-7 years’ experience independently underwriting complex commercial loan requests.
• Solid background in financial institution operating policies and procedures, banking regulations (state and federal).
• Abrigo/Sageworks (or similar) statement spreading, LOS software and basic familiarity with Salesforce CRM or related customer relationship management platforms experience preferred.

• Strong financial analytical skills with sound judgment and decision-making abilities
• Excellent knowledge of personal/business financial statements and tax returns

• Commercial Loan structure and commercial credit standards required.
• Project management skills.
• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction. 

• Proficient in Microsoft 365 Office Suite products and the Internet
• Commercial Loan Origination Systems administration experience a plus
• Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.

EQUIPMENT REQUIRED:

• Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.

HYBRID/REMOTE ENVIRONMENT:

• Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
• You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.

COMPETENCIES: 

• Ability to identify and quantify subtle business risks and the ability to identify key drivers of credit risk and succinctly focus presentations or written reports accordingly
• Strong critical thinking and problem-solving skills with the ability to navigate complex situations to find efficient, effective, and timely solutions based on balanced consideration of facts, priorities, resources, constraints and alternatives.
  • Strong attention to detail monitoring work for accuracy and quality demonstrating a passion for excellence in every aspect of work
  • Excellent organizational skills with the ability to organize multiple projects/underwriting requests, managing competing demands and able to deal with frequent change, delays or unexpected events managing workflow and use time efficiently prioritizing to meet tight deadlines
  • Excellent communication skills with a responsive and professional approach with internal and external stakeholders
• Ability to thrive within a fast-paced work environment and prioritize and track many simultaneously competing tasks and responsibilities.
• Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
  • Outstanding customer service skills (in person, over the phone or video conference)

LANGUAGE/COGNITIVE SKILLS: 

Thework skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position occasionally communicates with customers about banking products, their bank accounts & transactions and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

• Speak and effectively present/communicate information and respond to questions from customers, groups of managers, Board of Directors, vendors and other employees.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret a variety of documents such asbank statements, Loan documents and Bank policies and procedures.

WORKING CONDITIONS AND PHYSICAL EFFORT: 

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to:

Physical Demands/Efforts

• Occasionally lift and/or move up to 10 pounds (i.e. files)
• Regularly required to remain in a stationary position, greater than 75% of the time  
• Occasionally required to stoop and bend

Mental & Visual Demands

• Consistently operate a computer for extended periods of time
• Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Regular use of office productivity machinery (i.e. a calculator, copy machine, fax machine, computer printer).

Work Environment and Hazards

• Occasionally move throughout the inside the Bank to access resources and individuals
• Occasional local travel for bank purposes and/or on behalf of the bank (i.e., construction inspections, training).
• Consistently available during core business hours and able to work alternative schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
• It is a general office environment when on site, where the noise level is moderate.

AMERICANS WITH DISABILITIES ACT

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.