Sales & Use Tax Transformation Managing Director

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Sales and Use Transformation Tax Managing Director will play a key leadership role in modernizing the practice’s operating model. As the practice scales, particularly through the expansion of an offshore delivery team in India, this role will lead the transition to a standardized, automated, and technology-enabled compliance model. The Director will focus on improving efficiency, enhancing margins, and enabling sustainable, scalable growth while maintaining quality and consistency.

This role requires a leader with deep sales and use tax compliance knowledge, strong tax technology expertise, and proven experience driving operational transformation.

Responsibilities:

• Lead the transformation of the Sales and Use Tax Compliance practice to a standardized, technology-enabled operating model
• Design and implement scalable compliance delivery approaches that support growth without proportional increases in cost or headcount
• Evaluate existing compliance processes, workflows, and tools, and identify opportunities for automation, standardization, and efficiency improvements
• Drive adoption of new technologies, processes, and delivery models in partnership with compliance leadership and U.S. and offshore delivery teams
• Serve as a technical and strategic resource for sales and use tax compliance, with a focus on how services are delivered rather than day-to-day return preparation or filings
• Partner with leadership to integrate and optimize an onshore/offshore delivery model, with emphasis on operational rigor, quality, and consistency
• Lead change management efforts, including communication, training, and process adoption across geographically distributed teams
• Support market-facing activities by strengthening client relationships, enhancing the client experience through improved delivery models, and helping expand existing accounts
• Provide thought leadership on compliance modernization, technology enablement, and operational best practices
• Mentor and influence teams through transformation initiatives, fostering a culture of continuous improvement

Qualifications:

• Bachelor’s degree required, Accounting, Finance, preferred
• Relevant professional certification required (CPA, JD, LLM, CMI, EA)
• Deep knowledge of sales and use tax compliance, with the ability to act as a technical and strategic advisor
• Demonstrated experience leading the transformation of sales and use tax compliance operations through technology, automation, and standardized processes
• Proven success designing and implementing scalable, technology-enabled compliance models that improve efficiency and margins
• Experience partnering with senior compliance leadership and delivery teams to drive operational change
• Experience working with and influencing large, geographically distributed teams, including offshore delivery models
• Strong change management and leadership skills, with the ability to guide teams through transformation
• Excellent written and verbal communication skills, with the ability to translate complex technical and operational concepts into clear, actionable guidance for leadership, delivery teams, and clients
• Strong leadership presence and ability to build trust with internal stakeholders and clients

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation