Room Controller

About the Role

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Responsibilities

• Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
• Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
• Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
• Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
• Assist with check-ins, check-outs, and guest communication during peak operational hours.

Qualifications

• Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
• Strong familiarity with hotel Property Management Systems (PMS) especially Opera.
• Excellent verbal and written English communication skills.
• High attention to detail with strong multitasking and problem-solving abilities under pressure.

Benefits

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!