Risk Analyst

Job ID: 26-31779

Pay Range: $30/hr - $31.77/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Complete 20 cases daily, addressing complex risk-based financial and fraud inquiries.
• Review merchant accounts to assess compliance and financial risks.
• Provide world-class customer service, demonstrating empathy during escalated issues.
• Analyze customer information and transaction data to detect fraud patterns.
• Collaborate effectively with teams to resolve customer-related challenges.
• Stay updated on industry trends to identify new fraud and risk patterns.

Key Requirements and Technology Experience: 

• 2+ years of relevant experience in risk management and/or financial or related call center work.
• Strong understanding of customer service and customer empathy.
• Proven ability to deescalate difficult situations and handle customer inquiries effectively.
• Strong analytical and critical thinking skills with attention to detail.
• Excellent organizational skills and the ability to manage multiple tasks.
• Proficiency with G-Suite and other relevant software.
• A bachelor's degree in finance, risk management, accounting, or a related field is a plus.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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