Revenue Operations Manager

About Daybreak

Daybreak is transforming sleep apnea care through accessible, at-home diagnosis and treatment. By combining technology, clinical care, and patient-centered design, we help patients access effective sleep solutions without the traditional barriers of in-lab testing and fragmented care.

As we continue to scale nationally, we're building the operational foundation that will support our next stage of growth. We're looking for a strategic, analytical, and highly execution-oriented Revenue Operations Manager to help build the systems, processes, and insights that power our go-to-market organization.

About the Role

Daybreak is seeking its first dedicated Revenue Operations Manager to serve as the operational backbone of our Sales, Marketing, and Customer Success organizations.

This is a highly visible individual contributor role for someone who enjoys building from the ground up. You'll own the infrastructure that powers our revenue engine—from CRM architecture and automation to reporting, forecasting, and process optimization. You'll partner closely with executive leadership and cross-functional stakeholders to improve operational efficiency, increase revenue visibility, and enable scalable growth.

This role is ideal for someone who thrives in a startup environment, enjoys solving complex operational problems, and is excited by the opportunity to build systems that directly influence company growth.

What You'll Do

Own Revenue Operations Infrastructure

• Serve as the primary owner and administrator of Salesforce, ensuring data accuracy, system integrity, and user adoption.

• Manage and optimize the broader revenue technology stack, including CRM, marketing automation, sales engagement, reporting, and workflow automation platforms.

• Evaluate, implement, and integrate new tools that improve operational efficiency and support business growth.

Design & Scale Revenue Processes

• Build scalable workflows that support lead management, opportunity progression, customer onboarding, renewals, and lifecycle management.

• Design and optimize lead routing, attribution, pipeline management, and customer handoff processes across Sales, Marketing, Customer Success, and Operations.

• Identify operational bottlenecks and implement process improvements that increase efficiency and reduce manual work.

Automation & Systems Optimization

• Build and maintain automated workflows using Salesforce, Zapier, Make, or similar platforms.

• Eliminate repetitive manual processes by creating scalable automation across the customer lifecycle.

• Ensure system integrations are reliable, accurate, and support real-time visibility into business performance.

Reporting, Analytics & Forecasting

• Develop executive dashboards and reporting that provide actionable insights into business performance.

• Own reporting for key revenue metrics including:

  • Pipeline generation

  • Conversion rates

  • Forecast accuracy

  • Customer Acquisition Cost (CAC)

  • Lifetime Value (LTV)

  • Revenue growth

  • Sales cycle length

  • Customer retention

  • Net Revenue Retention (NRR)

• Partner with leadership to improve forecasting models and revenue predictability.

Cross-Functional Partnership

• Collaborate closely with Sales, Marketing, Customer Success, Finance, Product, and Operations to improve the customer journey.

• Translate business needs into scalable operational solutions.

• Build documentation, SOPs, and operational playbooks that enable consistency as the company grows.

Sales & Customer Success Enablement

• Develop onboarding materials and documentation that accelerate ramp time for new hires.

• Improve operational efficiency through standardized processes and training.

• Support leadership with territory planning, quota management, and organizational scaling initiatives.

We're Looking For

• 3–6+ years of experience in Revenue Operations, Sales Operations, Growth Operations, or Business Operations.

• Experience working within a high-growth startup or scaling organization.

• Deep expertise administering and optimizing Salesforce.

• Experience managing CRM architecture, workflows, custom objects, automation, and reporting.

• Strong understanding of revenue processes across Marketing, Sales, and Customer Success.

• Experience building dashboards and executive reporting using Salesforce, Looker, Tableau, Power BI, or similar BI platforms.

• Advanced Excel or Google Sheets skills; SQL experience is a strong plus.

• Experience with automation tools such as Zapier, Make, Workato, or similar platforms.

• Familiarity with sales engagement, enrichment, and prospecting tools such as Apollo, ZoomInfo, Clay, Gong, Outreach, or HubSpot.

• Strong analytical skills with the ability to translate complex data into actionable business recommendations.

• Excellent project management, organization, and prioritization skills.

• Ability to work independently while managing multiple high-impact initiatives simultaneously.

Preferred Qualifications

• Salesforce Administrator Certification.

• Experience supporting B2B SaaS, healthcare, digital health, or other high-growth technology companies.

• Experience implementing new CRM systems or major process improvements.

• Familiarity with SQL and business intelligence tools.

• Experience partnering directly with executive leadership on strategic planning and forecasting.

Success Looks Like

• Salesforce and the revenue technology stack become trusted, scalable systems that support company growth.

• Leadership has clear visibility into pipeline health, forecasting, and revenue performance through accurate reporting and dashboards.

• Sales, Marketing, and Customer Success teams operate with streamlined processes and minimal manual work.

• Automation improves operational efficiency and reduces administrative burden across go-to-market teams.

• Revenue processes are documented, repeatable, and capable of scaling alongside the business.

• Operational insights directly influence strategic decisions and contribute to measurable revenue growth.

Why Join Daybreak?

• Join a mission-driven company transforming access to sleep apnea care.

• Build the Revenue Operations function from the ground up and shape how our go-to-market organization scales.

• Partner directly with executive leadership on high-impact strategic initiatives.

• Work in a collaborative, fast-paced startup where your ideas and execution will have a visible impact.

• Help create the operational foundation that powers Daybreak's next stage of growth.

Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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