Retail Back-Office Senior Controller

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Summary:

You will play a critical role in safeguarding the Group's stock and ensuring the integrity of our operations. You will be responsible for leading and enhancing the operational control environment across retail, e-commerce, and logistics. This position requires a proactive individual with a strong understanding of sales flows, and the ability to drive compliance and efficiency initiatives within a luxury retail context. You will act as a key partner to local and European teams, ensuring adherence to Maison and local policies and procedures, and fostering a culture of control and continuous improvement.

Key Responsibilities:

• Financial Operations & Payment Systems:
  • Ensure the proper functioning, compliance, and security of all payment methods and cash collection processes for both boutique and e-commerce teams.
  • Provide ad-hoc support and expert guidance to boutique and e-commerce teams on financial operational matters, ensuring adherence to internal policies and external regulations.
  • Prepare and analyze data and reports to provide insights to management in regards to operational effectiveness & compliance.
  • Support the month-end and annual financial closing processes.
• Stock Management & Inventory Control:
  • Oversee and manage all aspects of stock control for retail, e-commerce, and logistics, including the planning and execution of cycle counts, annual physical inventories, stock adjustments, and consignment management.
  • Monitor goods in transit and virtual sites/storage locations to ensure accuracy, security, and proper control.
  • Develop and implement robust procedures to minimize stock discrepancies and enhance inventory accuracy.
• Project Management & Harmonization:
  • Act as a lead within the E-commerce Europe community, driving harmonization and efficiency in finance operations and facilitating the resolution of pain points.
  • Coordinate and manage the roll-out of projects and initiatives impacting e-commerce Order-to-Cash (OTC) and stock flows.
• Digitalization & Automation:
  • Drive and implement digitalization and automation initiatives to enhance efficiency, accuracy, and control effectiveness.
  • Identify opportunities to leverage technology for improved monitoring, reporting, and process optimization.

Your Profile:

• Education: Bachelor's or Master's degree in Finance, Accounting, Internal Audit, Business Administration, or a related field. Relevant professional certifications (e.g., CIA, CISA, ACCA, CPA) are highly desirable.

• Experience:
  • Minimum of 5 years of progressive experience in internal control, compliance, audit, or finance roles, preferably within a complex retail or luxury goods environment.
  • Demonstrated experience with stock management, inventory control, and financial operations in a multi-channel (retail, e-commerce) setting.
  • Proven track record in project management and driving process improvements.
  • Familiarity with e-commerce operations and related financial flows.
  • Experience with SAP or similar ERP systems is a strong asset.

• Skills & Competencies:
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to interpret complex data and identify key risks.
  • Exceptional communication, interpersonal, and presentation skills, with the ability to influence and engage stakeholders at all levels.
  • Proactive, detail-oriented, and able to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment.
  • Fluency in English is essential; knowledge of Dutch or French, is an advantage.
  • Proficiency in Microsoft Office Suite, particularly advanced Excel skills.

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