Quality and Compliance Analyst

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Quality Management System (QMS)/Business Operations

• Monitor and provide Q/A on solutions and processes running in the district
• Create reports based on the needs of product and/or operational departments
• Prepare internal reporting (i.e., status and analytical reports)
• Help quantify the productivity results of each solution or tool created
• Map processes using available tools and identify improvement opportunities
• Perform data analysis using Expeditors system tools (i.e., Branch exp.o, Report Scheduler, etc.)
• Assist operations with data requirements needed to perform their daily tasks
• Maintain a project ticketing system capturing status, timeliness, and priorities and provide updates to the reporting structure for this position
• Support quality record keeping so that written procedures are documented, understood, followed and retained in compliance with OPS and local regulations
• Develop and provide technical and quality-related training for operational staff
• Develop and share AI (Copilot) solutions within the district

GDP / Healthcare Quality & Compliance

• Support the Responsible Person (RP), the district, and employees in complying with GDP requirements as they relate to the district facility type and GDP customer requirements
• Follow up on GDP compliance tasks and related corrective actions, employing due diligence and maintaining full compliance to procedures and appropriate regulations
• Assist in ensuring that Expeditors owned or leased facilities and equipment are maintained to GDP standards
• Support the completion and documentation of risk assessments for activities that may impact GDP or customer product
• Support operations on recalled, returned, quarantined, rejected, or falsified products as per customer instructions
• Support corrective and preventive action (CAPA) documentation so that appropriate actions are recorded and implemented correctly and on time
• Help ensure customers are informed in writing of any issues with shipments
• Support the application of appropriate transport requirements and methods for cold chain, ambient, and hazardous product, and help confirm transport equipment is appropriately qualified
• Support compliance with agreed customer requirements as documented in the Customer SOP
• Coordinate the tracking of GDP training assignments, deadlines, and refresher training in the PDC, and escalate non-compliance to the RP / District Manager
• Support internal self-assessments and help prepare for external customer or regulatory audits, and communicate results
• Support GDP document control, ensuring current-version documents are used, recorded, and retained using Expeditors systems
• Support GDP Service Provider profile maintenance in CRM per Expeditors standards
• Attend conference calls with the Healthcare Regional Team as required
• Participate in departmental and other district meetings as appropriate to discuss quality and GDP compliance

Qualifications

• Expeditors product and service knowledge
• More than 2 years of experience within operations preferred, and/or relevant Healthcare industry experience
• GDP Certification (within 6 months of appointment)
• GDP Auditing Certification (within 6 months of appointment)
• Global logistics industry knowledge and prior knowledge related to the distribution of healthcare products
• Access to pharmaceutical knowledge and advice when required, and knowledge of the products traded under the license
• Familiarity with local regulatory requirements for wholesale distribution and the European Pharmaceutical Directive related to wholesale distribution of medicinal products
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis, and using problem-solving techniques
• Prior experience with communication, public speaking, and training
• Effective interpersonal skills, with the ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office (Excel, PowerPoint, Word), Power BI, SharePoint, and Visio
• Flowchart creation, process analysis, and auditing skills including questioning skills
• Good time management; fluent in English with professional oral and written communication skills

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range $55,000-$70,000 annually, based on experience

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.