About the role

This position is responsible for managing work orders from start to finish, including quoting, tracking, and follow-up. The role oversees parts and materials procurement, shipping/receiving, and inventory management. It provides technical support to technicians and customers, prepares accurate quotes, and acts as the main communication link between customer service, technicians, and suppliers. Additionally, the role ensures warehouse operations are organized, clean, and compliant with safety standards.

Key Responsibilities:

• Work Order (WO) Management: Prepare, track, and manage WOs, including quoting and follow-up. 

• Parts & Materials Management: Order parts, coordinate shipping and receiving (including inventory transfers), and conduct quarterly inventory. 

• Technical Support: Provide support and assistance to technicians and customers as needed. 

• Quoting: Prepare timely and accurate quotes for internal and external requests. 

• Communications: Serve as the primary liaison between internal CSRs, technicians, and suppliers. 

• Warehouse Operations: Maintain organization, cleanliness, and safety standards in the warehouse. 

 Qualifications 

• Must be 25 years of age or older (for company vehicle insurance requirements). 

• Clean driving record (Motor Vehicle Report required). 

• Class 7 forklift certification required (certification provided if needed). 

• Proven experience in warehouse operations, logistics, or a similar role. 

• Strong organizational skills with the ability to manage multiple priorities. 

• Proficient with Microsoft Office Suite, email systems, and messaging platforms. 

• Excellent communication and problem-solving skills. 

• Ability to work overtime, including holidays and weekends, as required. 

 Preferred Skills 

• 2+ years in administrative or procurement support. 

• Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint. 

• Strong multitasking abilities and attention to detail. 

• Familiarity with procurement systems (a plus). 

 Benefits 

• Competitive salary and benefits package. 

• Paid Time Off + Paid Holidays. 

• Medical, Dental, and Vision coverage. 

• 401(k) & Flexible Spending Account (FSA). 

• Employer-paid Life and AD&D Insurance ($25,000). 

• Optional employee-paid benefits, including Disability, Life, Accident, Cancer, Critical Illness, and Hospital Indemnity Insurance. 

• Opportunities for professional development and career growth. 

Cat5 Resources, LLC is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.