Payroll & Benefits Administrator

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions.

About the Role

You'll join SonderMind's People Operations team as a Payroll and Benefits Administrator, taking ownership of end-to-end payroll processing for a growing workforce, with a particular focus on our California-based employees, where complex wage-and-hour regulations demand precision and up-to-date knowledge.

Working primarily in UKG, you'll ensure every team member is paid accurately and on time, and benefits administration tasks are handled swiftly and accurately.

If you're building your payroll career and want hands-on experience within a fast-moving, people-first environment, this role gives you both the depth and the visibility to grow.

What you'll do

• Process semi-monthly payroll for all employees using UKG Pro and Workforce Management payroll and timekeeping tools, ensuring accurate payroll processing to ensure compliance with relevant state wage and hour laws.

• Audit payroll data for errors and discrepancies before each pay cycle closes.

• Respond to employee payroll inquiries and resolve issues promptly.

• Accurately issues related to payroll including tax, garnishments, system configurations etc

• Support managers with payroll-related questions, including timecard review, approval workflows, and resolving UKG timekeeping issues.

• Support the administration of employee benefits programs, including enrollments, life events, terminations, and carrier file feeds, and serve as a first point of contact for employee benefits questions.

• Maintain accurate employee records in UKG, including pay rates, deductions, and tax withholdings.

• Support year-end processes, including W-2 preparation, commission letter administration and distribution, and reconciliation.

• Support and administration of our 401k plan, including analysis and reconciliation of regular 401 (k) reporting and compliance.

• Other ad-hoc responsibilities from time to time and based on business needs.

Success in this role

• 30 days: Has completed UKG system onboarding and can independently process a full payroll cycle with supervision, demonstrating baseline accuracy on all employee types.

• 60 days: Processes payroll with minimal oversight, correctly applying California-specific rules (final pay, meal/rest penalties, SDI) and flags exceptions proactively before they become errors.

• 90 days: Operates as a fully independent contributor, owning end-to-end payroll processing, reconciling discrepancies without escalation, and maintaining compliance across all state requirements.

• 1 year: Has built a track record of on-time, accurate payroll with zero compliance misses, contributes to process improvements in UKG, and serves as a reliable resource for CA payroll questions across the People Ops team.

Who You Are

• 1-2 years of hands-on payroll processing experience, including full-cycle payroll runs

• Familiarity with UKG (UltiPro or UKG Pro) and Kronos or comparable HRIS/payroll platforms

• Working knowledge of California payroll regulations, including overtime rules, meal and rest break premiums, and final pay requirements

• Understanding of federal payroll compliance requirements (FLSA, tax, W-2 reporting)

• Proficiency in Microsoft Excel or Google Sheets for payroll audits and data reconciliation

• Strong attention to detail with demonstrated ability to identify and correct payroll discrepancies

• Excellent critical thinking and problem solving skills - you enjoy digging in and figuring things out

• Associate degree or higher in Accounting, Business, or a related field, or equivalent work experience

• Experience supporting multi-state payroll processing (preferred)

Our Benefits

The salary range for this role is between $68,000 - $75,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work

• A generous PTO policy with a minimum of three weeks off per year

• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)

• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options

• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.

• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)

• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary

• Travel to Denver 1x a year for annual Shift gathering

• Fourteen (14) company holidays

• Company Shutdown between Christmas and New Years

• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Our Hiring Process & Use of AI

At SonderMind, we use technology, including AI-assisted tools, to support our recruiting process. These tools help us operate efficiently and provide a consistent, timely experience for every candidate. They may assist our team with activities such as scheduling interviews, taking notes and transcriptions, organizing candidate information, and coordinating outreach. In the course of using these tools, we may process the personal and professional information you share with us as part of your application.

All hiring decisions at SonderMind, including whether to advance, reject, or extend an offer to a candidate, are made by members of our recruiting and hiring teams. We do not rely on automated systems to make these decisions about candidates.

We are committed to a fair and equitable process. If you have questions about the technologies used in our recruiting process, would like to request an alternative method of engagement, need an accommodation, or would like a member of our team to review a decision about your candidacy, please contact us at talent@sondermind.com.

Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.