Order & Collections Analyst

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion.  In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

This role is a fixed‑term position for approximately 9 months to provide coverage during an employee’s pregnancy and parental leave. The anticipated contract end date will align with the conclusion of the leave period. This job posting will remain open for applications until at least August 30, 2026.

The Order & Collections Analyst supports the order-to-cash process by managing order entry, billing, collections, account follow-up, and basic claims support while providing timely, accurate service to internal and external customers. The role works within established procedures to maintain data accuracy, resolve routine order, billing, and account inquiries, and collaborate with cross-functional teams to support customer satisfaction, operational efficiency, and financial goals.

Responsibilities:

• Process and maintain customer orders, including order entry, updates, price validation, IDOC corrections, basic issue resolution, and order tracking in accordance with established procedures.

• Support order fulfillment by coordinating with Business Units, Sales, Logistics, and internal teams to confirm inventory availability, manage expedited or special requests, provide Proof of Delivery, and communicate timely updates to customers.

• Execute billing activities, including standard and manual billings, while maintaining accurate customer, account, and master data across internal systems and customer portals.

• Perform collections follow-up, cash application support, and account reconciliation by monitoring outstanding receivables, confirming payment status, applying payments accurately, and escalating discrepancies for resolution.

• Assist with customer service, claims, disputes, and account inquiries by preparing documentation, tracking status, responding to order and billing questions, and supporting issue resolution with cross-functional teams.

Minimum Requirements:

• 1 year of experience in customer service, order processing and/or supply chain management.  

• Understanding of ERP systems, especially Sales and Distribution

• Basic understanding of Credit and A/R. 

• Proficiency in Microsoft Office suite, especially Excel, Word and Power Point. 

• Strong verbal and written communication skills, ability to work both independently and in a team environment, strong organizational, analytical and problem solving

Preferred

• Bachelor's Degree preferred

• Knowledge and use of SAP- Sales and Distribution Module

• Ability to work with multiple stakeholders across business lines to accomplish shared goals

• Ability to identify weaknesses in processes and recommend/implement continuous improvement initiatives

The anticipated base pay range for this position is $43,859 to $58,478. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. This salary range does not include any benefits, pension, or any other compensation components that a regular full-time employee may be eligible for. 

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at talenthelp@am.sony.com, or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

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