Position Summary

The Office & Payroll Administrator keeps CPG's day-to-day operations running smoothly — handling payroll, accounts payable and receivable, customer communications, and front-office administration. It's a detail-heavy, customer-facing role that touches nearly every part of the business. General ledger, month-end close, and financial reporting are retained by the Finance & Operations Manager.

Office, Customer Service & Accounts

•   Oversee daily office operations and keep the workspace organized and stocked

•   Order office and breakroom supplies and manage office-related vendors

•   Coordinate facilities needs and manage incoming and outgoing mail and shipments

•   Maintain organized physical and digital filing systems, and provide administrative support to ownership and staff

•   Monitor shared company inboxes, triaging and routing messages to the right person or department

•   Respond to routine customer inquiries by phone and email, including order-status and shipping questions

•   Serve as a welcoming first point of contact for customers, vendors, and visitors

•   Enter vendor invoices into QuickBooks Online and process vendor payments by check and ACH

•   Verify invoices against supporting documentation and obtain approvals; maintain vendor records and W-9s

•   Apply incoming customer payments (check and ACH) to open invoices, and resolve discrepancies or past-due items

•   Perform other duties as needed to support daily operations

Payroll & HR

•   Process full-cycle payroll through Gusto, ensuring accuracy and on-time delivery each pay period

•   Review and reconcile timesheets, hours, overtime, and PTO before each run

•   Set up new hires and process terminations, including final pay per Illinois requirements

•   Maintain payroll records, deductions, garnishments, direct deposit, and 401(k) contributions (Guideline)

•   Answer employee payroll and PTO questions, and support tax compliance, workers' comp audits, and year-end W-2s

•   Coordinate new-hire onboarding: paperwork, workspace setup, and system access

•   Collect and maintain employment documentation (I-9, W-4) and confidential personnel files

•   Track PTO and attendance, and help keep HR policies current

Qualifications

Required

•   2+ years in office administration, payroll, or AP/AR support

•   Hands-on payroll processing experience (Gusto, ADP, or similar)

•   AP/AR experience: entering bills, processing payments, and applying customer payments

•   Experience with QuickBooks Online

•   Strong customer service and communication skills, with a professional phone and email manner

•   Excellent organization, attention to detail, and discretion with confidential information

Preferred

•   Familiarity with multi-state payroll and Illinois wage/labor requirements

•   Experience in a manufacturing, print, or small-business environment

•   Comfort learning new software and systems

Compensation & Benefits

•   Salary: $50,000 – $55,000 per year

•   Paid time off (PTO) and sick time

•   401(k) retirement plan

•   Flexible schedule