Mortgage Compliance Manager

OVERVIEW

The Mortgage Compliance Manager is responsible for overseeing the credit union’s mortgage and home equity compliance program to ensure adherence to all applicable federal and state laws and regulations, investor eligibility requirements, and internal policies.

This role manages compliance monitoring, HMDA reporting, fair lending support, and QC processes while supporting audit readiness, investor and regulatory alignment.

QUALIFICATIONS

• Strong knowledge of mortgage laws and regulations (TILA/TRID, RESPA, HMDA, ECOA, Fair Lending, FCRA. Fair Housing, and NFIP).
• Substantial working knowledge of residential real estate lending, including comprehensive working knowledge of secondary mortgage markets.
• Experience with secondary market guidelines and investor delivery requirements.
• Working knowledge of mortgage QC frameworks and audit processes.
• Understanding of credit union operations and lending policies

ESSENTIAL FUNCTIONS

Compliance & Regulatory Oversight

· Ensure compliance with all applicable mortgage lending laws and regulations, including but not limited to, RESPA, TILA/TRID, HMDA, ECOA, Fair Lending, FCRA, Fair Housing, NFIP, and SAFE Act requirements.

· Monitors and interprets regulatory and investor guideline changes (FNMA, FHLMC, CFPB) and implements necessary updates to policies, procedures, and processes.

· Maintains mortgage compliance procedures, documentation, and internal reference materials.

HMDA & Fair Lending

· Oversees HMDA data collection, validation, and submission processes.

· Conducts ongoing data quality reviews and supports quarterly and annual analysis.

· Assists in fair lending monitoring activities, including reporting and redlining analysis.

Quality Control (QC) & Risk Management

· Oversee pre-funding and post-funding mortgage quality control reviews to ensure file accuracy and regulatory compliance.

· Identifies trends, deficiencies, and potential risks; partners with leadership to implement corrective actions.

· Monitors high-risk compliance areas, including documentation, state-specific requirements, and quality control standards for AVMs.

· Act as MERS designee and ensure requirements are met.

Audit & Examination Support

· Serves as primary contact for internal audits, external audits, and regulatory examinations related to mortgage compliance.

· Coordinates audit responses, findings, and corrective action tracking.

· Supports timely resolution of audit and compliance issues.

Training & Communication

· Provides compliance guidance and investor eligibility and underwriting training to mortgage operations, underwriting, and sales staff.

· Communicates investor, legal and regulatory updates and process changes across the mortgage organization.

· Serves as a subject matter expert for mortgage compliance and investor related questions.

Process Improvement & Documentation

· Maintains centralized compliance documentation and job aids on the HUB.

· Identifies and implements process improvements to strengthen compliance controls and efficiency.

· Partners with internal teams to enhance systems and workflows supporting compliance.

SUPERVISORY RESPONSIBILITIES:

Directly manages staff of 1-2 responsible for mortgage compliance and quality control. Provides compliance guidance and training for mortgage operations and sales staff.

Responsible for performance management, coaching, scheduling, and workload distribution.

Responsibilities include interviewing, making recommendations on hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; leading department meetings; addressing issues and resolving problems.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business, Finance, or related field preferred.
• 5–7+ years of residential mortgage lending experience, including compliance, QC, and secondary market
• Minimum 3 years of supervisory or team leadership experience with demonstrated ability to effectivly coach, develop, challenge and motivate staff.

Pay Range

Compensation & Benefits

• Health, Dental & Vision Benefits
• Bonus opportunity
• 401(k) with match and profit sharing
• Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer