Member Billing Specialist

Pay starts at $16.00 per hour and up based on experience

Power the Mission Behind the Scenes – Join Our Team as a Support Services Specialist!

Position Summary

At the YMCA, strong communities are supported by the people and systems working behind the scenes. As a Support Services Specialist, you will play an important role in keeping our Association's operations running smoothly by supporting membership and program collections, registration systems, and administrative processes. This position is ideal for someone who enjoys working with details, solving problems, and providing excellent customer service. You will work closely with the Finance team and other YMCA departments to ensure accurate financial processing, reliable system information, and consistent operational support across our locations.

What Success Looks Like

Successful Support Services Specialists:

• Maintain accurate membership, program, and financial records.
• Support timely and accurate processing of collections and account adjustments.
• Help resolve payment issues, account discrepancies, and registration concerns.
• Ensure registration systems and information remain accurate and up to date.
• Provide responsive, professional, and solutions-focused service to staff and members.
• Handle confidential information with professionalism and discretion.
• Build positive working relationships across departments and YMCA locations.
• Demonstrate the YMCA's mission, values, and commitment to serving all.

What You'll Be Doing

Membership & Program Collections

• Assist with collections activities related to memberships, programs, and other operational areas.
• Process and follow up on credit card and electronic funds transfer (EFT) returns.
• Review membership account activity to ensure annual renewals are processed appropriately.
• Assist with resolving or removing outstanding balances when applicable and in accordance with established procedures.
• Support the processing of payment disputes, including credit card chargebacks.
• Follow established financial controls and procedures to maintain accurate records and processing.

Program Registration & System Support

• Process program registration changes and updates.
• Maintain program waitlists and assist with camp-related registration adjustments.
• Support accurate data entry and system setup for membership and program registration cycles.
• Review system information to help identify and correct discrepancies.
• Assist with operations software administration and system updates.
• Generate reports and maintain accurate information to support operational needs.

Administrative & Finance Support

• Work closely with the Finance team to support accurate processing and operational consistency.
• Assist with administrative responsibilities that support Association-wide operations.
• Maintain organized and accurate records and documentation.
• Help identify process concerns and communicate issues to appropriate team members.
• Complete additional responsibilities within the scope of the position as needed.

Customer Service & Team Collaboration

• Respond to internal and external questions and concerns in a timely and professional manner.
• Model positive relationship-building through the YMCA's Listen First approach.
• Work collaboratively with staff across multiple departments and YMCA locations.
• Help resolve account, registration, and system-related concerns.
• Support YMCA fundraising initiatives and special events as assigned.

What You Should Know Before Applying

This is a detail-oriented, administrative position that combines financial processing, registration system support, and customer service. While much of the work happens behind the scenes, your accuracy and responsiveness directly impact the experience of our members, families, and staff.

The role requires someone who can manage multiple responsibilities, maintain accurate information, and work through account or system-related concerns while providing excellent service.

You May Be a Great Fit If You...

• Enjoy working behind the scenes and knowing your work makes a difference.
• Have a natural eye for detail and notice when something doesn't add up.
• Enjoy troubleshooting account issues and finding solutions.
• Are comfortable navigating technology and learning new systems.
• Can manage competing priorities while staying organized and accurate.
• Take ownership of your work and follow through without constant supervision.
• Enjoy supporting others and collaborating across departments.

This Role May Not Be the Best Fit If You...

• Prefer a highly active or hands-on position rather than primarily computer-based work.
• Find repetitive tasks, detailed recordkeeping, or financial processing frustrating.
• Prefer a predictable routine with few interruptions or changing priorities.
• Are uncomfortable addressing payment discrepancies or handling sensitive account information.
• Prefer a role with limited administrative responsibilities or minimal interaction with multiple departments.

Qualifications

• High school diploma or equivalent required.
• Six months or more of related experience in customer service, administrative support, or financial processing preferred.
• Strong computer skills, including experience with Customer Relationship Management (CRM) systems.
• Working knowledge of Microsoft Office Suite and ability to learn YMCA-specific software.
• Strong interpersonal, communication, problem-solving, and customer service skills.
• Ability to exercise sound judgment and discretion when handling confidential information.
• Ability to read, understand, and follow instructions, procedures, and policies.
• Ability to communicate effectively with individuals from diverse backgrounds and experiences.
• Commitment to delivering outstanding service and supporting the YMCA's mission.

Work Environment & Physical Requirements

• Ability to use standard office equipment, including computers, phones, and smart devices, for extended periods, with or without reasonable accommodation.
• Ability to remain seated for extended periods while performing administrative responsibilities.
• Visual, auditory, and verbal ability to communicate effectively and professionally.
• Ability to maintain focus, accuracy, and attention to detail while working with financial and system information.
• Ability to demonstrate initiative, sound judgment, and professionalism in a dynamic, service-oriented environment.
• Maintain a neat, professional, and respectful appearance consistent with YMCA values.

Our Benefits Include

• Health care medical coverage
• Dental and vision insurance
• Employer-paid Long-Term Disability (LTD) and Life Insurance
• Generous Paid Time Off (PTO)
• 12% employer retirement contribution
• Complimentary YMCA family membership
• 50% discount on most YMCA programs
• Ongoing professional development and leadership development opportunities

We encourage our staff to take full advantage of YMCA programs and facilities to support their own health, well-being, and work-life balance.

Our Mission

To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.