Managing Director, Tax-Exempt Market

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Tax-Exempt Managing Director role is a great opportunity to provide planning and consulting to Higher Education, HealthCare and non-profit organizations to improve the value of their benefits programs and ensure their satisfaction with Fidelity!

The Managing Director in TEM builds, maintains and develops strong and committed client relationships with key decision makers, influencers and C-suite committee members. The Book of business will be comprised of 25-30 clients in the Eastern region with a general DC assets $30m-100m. The role is a consultative role, requiring a clear understanding of the business needs and relevant challenges of each client. Client loyalty is developed by seeking feedback, anticipating needs and proactively providing solutions.

The Managing Director will be working from home and needs to be comfortable or have had experience working remotely/ independently from a personal home-based office. Travel is 25- 50 %.

The Expertise and Skills You Bring

Licensing and Experience

• Bachelor's Degree with 12 plus years overall work experience and 5 plus years of Participant or Client Service experience, preferably within the retirement industry.
• We require associates in this role to have their Series 7 and 63 licenses. upfront.
• Experience working directly with Tax-Exempt Plan Sponsors and Participants is helpful, but not required.
• Engages key decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities.
• Monitors trends impacting client satisfaction within own book of business. Summarizes and communicates to others as needed; develops a response plan for maintenance or improvement.
• Maintains proactive awareness of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, to influence and impact client satisfaction.
• Takes responsibility for external business planning and service reviews to be sure we understand client's goals and objectives. Appropriately position products and services that will help the client achieve their overall benefits goals.
• Works with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer issues, fund changes, revenue requirements, pricing, Fidelity thought leadership, plan analytics, etc.
• Builds productive long-term relationships with consultants and/or advisors in partnership with Consultant Relations.
• Develops and maintains collaborative relationships across a broad spectrum of business partners to drive operational accuracy, efficiency, and problem resolution. Leads internal team in problem resolution.

The Team

Our team works with Tax-Exempt organizations to promote better outcomes for their employees. This role leads and collaborates with an internal team of service-based associates and partners across the organization to resolve client problems and offer solutions for client needs. Together with internal teams and partnering with the Plan Sponsors, the VP helps our institutional clients lead a successful benefits program to improve their employees’ overall wellbeing

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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