Manager, Accounts Payable

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

Under the supervision of the Controller, the Manager - Accounts Payable directs and oversees the Accounts Payable Department, combining strategic leadership with operational oversight of all accounts payable functions. This position is responsible for ensuring timely and accurate payment processing, supplier management, month-end close activities, tax reporting, regulatory compliance, internal controls, and continuous process improvement.

RESPONSIBILITIES

• General Responsibilities
• Provide strategic leadership and oversight of the Accounts Payable Department, including supervision, coaching, development, and performance management of Accounts Payable staff
• Direct and oversee all accounts payable operations to ensure timely and accurate processing, payment, recording, and reporting of organizational financial obligations
• Analyze workflows and departmental performance to identify opportunities for process improvement, automation, standardization, and operational efficiencies
• Establish departmental goals, KPIs, and service level expectations
• Monitor department communications with employees and suppliers to ensure professional and timely resolution of issues
• Oversee supplier onboarding, supplier master file maintenance, and the Coupa Supplier Portal
• Maintain and oversee AP systems, configurations, and integrations
• Serve as liaison with third-party vendors and software providers
• Lead enterprise-wide procure-to-pay optimization initiatives
• Oversee month-end and year-end AP close processes including accruals, reconciliations, and reporting
• Ensure compliance with GAAP, organizational policies, and internal controls
• Develop and maintain controls that safeguard organizational assets
• Lead annual unclaimed property filings and compliance activities
• Lead AP support for financial, workers' compensation, and regulatory audits
• Ensure W-9s, certificates of insurance, and vendor documentation are properly maintained
• Oversee preparation and distribution of Forms 1099 and related tax reporting
• Ensure use tax reporting is completed accurately and timely
• Review and approve payment batches, ACHs, and disbursements
• Partner with Finance leadership on cash flow forecasting and working capital management
• Prepare and present operational and financial analyses to leadership
• Develop and maintain departmental policies and procedures
• Provide AP training to leaders, providers, and staff
• Research and resolve complex vendor, invoice, payment, and system issues.
• Manage strategic vendor relationships
• Develop succession plans and cross-training programs
• Conduct performance evaluations and development planning activities
• Lead departmental meetings and organizational initiatives
• Other duties as assigned
• Quality Management
• Contribute to the success of the organization by participating in quality improvement activities
• Customer Relations
• Maintain professional working relationships with all levels of staff, clients, and the public
• Be part of a team and cooperate in accomplishing department goals and objectives

LEADERSHIP EXPECTATIONS

• Leads with Neighborhood Healthcare's Values in Action, aligning decisions, behaviors, and team priorities with the organization's mission and strategic goals
• Builds, develops, and retains a high-performing team by recruiting, ensuring appropriate staffing levels and ratios to support organizational goals and operational excellence
• Establishes clear goals, priorities, and performance expectations, through mentoring, and fostering a compassionate, collaborative, and inclusive work environment while ensuring employees have the resources and support needed to succeed
• Demonstrates integrity through ethical decision-making, transparent communication, accountability, and consistent application of organizational policies and standards
• Provides ongoing coaching, recognition, and performance feedback, addressing performance concerns promptly while supporting employee growth and development
• Ensures accurate administration of employee timecards by reviewing and approving records within established deadlines, resolving discrepancies, and holding employees accountable for prompt and accurate reporting of hours worked
• Serves as a steward of organizational communication by proactively cascading enterprise-wide initiatives, strategic priorities, site, or department changes through multiple communication channels (Teams, email, in-person meetings, etc.), fostering alignment, engagement and understanding within the site, department, or area of responsibility
• Champions collaboration and continuous improvement by building strong partnerships, encouraging innovation, and going above and beyond to achieve exceptional outcomes for our employees, patients, and communities

EDUCATION/EXPERIENCE

• Bachelor’s Degree in Accounting, Finance, or comparable field required
• 7 Years of Accounts Payable and/or accounting experience required
• 5 years of leadership experience required; Healthcare experience preferred
• CPA preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Well-organized and self-directed
• Strong technical, analytical, and system skills; strong analytic ability; good judgment
• Strong communication and leadership abilities
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner
• Ability to work under pressure and be flexible with changing site needs
• Can work with people of all social and ethnic backgrounds and maintain confidentiality
• Able to train and manage staff in a collaborative manner

PHYSICAL REQUIREMENTS

• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPAA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Pay range: $104,200.00 to $156,200.00 annually, depending on experience  

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.