IT Change Manager – TaxSMART

Job Title: IT Change Manager – TaxSMART Client: Baltimore City Information Technology (BCIT) Location: Baltimore, MD Position Type: Contract Employment Type: Full-Time Contract Pay Rate: $65/hr on C2C

Job Summary

IT Change Manager – Tax Modernization Project The City of Baltimore is undertaking a major tax modernization initiative to improve efficiency, transparency, and service delivery for residents and businesses. We are seeking an experiencedITChangeManager to lead the people side of change for this high-impact transformation. This role is ideal for a professional who thrives at the intersection of technology, communication, and organizational development. KeyResponsibilities The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes. Duties include, but are not limited to: LeadChange Management Strategy Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources. Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed. Ensure initiatives are delivered on time, within scope, and effectively adopted by end users. DriveCommunicationand Engagement Conduct analysis to understand stakeholder needs and readiness for change. Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project. Serve as the primary point of contact for change-related communications across agencies. Developand