Health Services Risk Manager

Washington, DC | Hybrid | $75K-$85K | Washington Post Top Workplace (8x Winner) 

Community of Hope is seeking a Health Services Risk Manager to assist in the development and implementation of the COH Risk Management Program, with a focus on health services elements, and to identify and address areas of risk that impact patient outcomes. The Risk Manager will ensure compliance with HRSA Community Health Center risk management requirements to support continued Federal Tort Claims Act (FTCA) deeming status.   This is a full-time position based out of our Conway Health & Resource Center in SW, Washington, DC.

Our Approach and Values

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.   

We embrace diversity, welcome all voices, and treat everyone with respect and compassion. 

We lead and advocate for changes to make systems more equitable. 

We strive for excellence and value integrity in all that we do.

What You'll Do

• Participates in the development of annual Risk Management Plan, with a focus on Health Services requirements and activities. 
• Understands requirements of the FTCA and is responsible for ensuring appropriate documentation of activities for annual redeeming application. 
• Monitors requirements and updates to annual requirements related to FTCA deeming.  
• Completes Quarterly Health Services Risk Management Dashboard and related reports and analysis. 
• Prepares Annual Risk Management Update for Health Services and supports its presentation to the Board of Directors annually. 
• Analyzes Unusual Incident Reports for health services monthly, ensures data is accurately entered, and supports discussion and closure of Unusual Incident Reports (UIRs). 
• Provides quarterly high-level summary of UIRs for Health Senior Leadership team. 
• Learns, trains others, and maintains SafetyZone. Acts as a resource person to develop guidelines for UIR reporting. 
• Participates in and ensures completion of monthly environment of care rounds.  Participates in Risk Management Committee quarterly and presents on activities and findings. 
• Supports identification of quarterly high-risk assessment activity and completes documentation of results.  Supports various COH teams in maintaining improvement of systems, processes, interventions when identified as high risk to ensure that we follow through on interventions to reduce risk.  
• Assists in developing educational programs to raise staff awareness to risk exposure and the impact on professional liability. 
• Performs other duties as requested.* 

Must-Haves

• Bachelor’s degree in a field such as social services, health administration, nursing, public health, or a related field, required.   
• Minimum three years experience required working in a healthcare setting, preferably a community health center or ambulatory setting. 
• Experience with incident reporting, risk management, auditing clinical practice, leading program change/ transformation, training staff, knowledge of EHRs and conducting root cause analyses (RCA) and/or failure mode and effects analysis (FMEA) desired or equivalent combination. 
• Experience working as part of a team, with strong ability to think strategically and problem-solve required. 
• Strong organizational skills and attention to detail required. 
• Strong writing and data presentation skills. 
• Ability to travel to other COH sites required.  
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law. 

Nice-to-Haves

• Master’s or Certified Professional in Health Care Risk Management preferred.  
• Demonstrated interest in and/or experience working with under-resourced communities.

Why You'll Love Working Here! 

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.