Financial Services Operations and Compliance Manager

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra has an exciting opportunity for a Centra Financial Services Operations & Compliance Manager in Columbus, Indiana. The Centra Financial Services Operations & Compliance Manager is a player/coach role who is responsible for driving operational efficiency, ensuring regulatory compliance, and supporting scalable growth across Centra Financial Services. This role proactively monitors evolving compliance requirements, implements process improvement and equips Advisors and Support Staff with the tools, training, and structure needed to operate in a fully compliant and efficient environment. Through strong cross-functional coordination, technology optimization, and disciplined reporting, the role enhances the overall effectives of CFS operations while supporting a consistent, high-quality Member experience.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform. 

• Leads ongoing workflow evaluations to improve efficiency, scalability, and service delivery across CFS. Develops, maintains, and continuously refines CFS procedures and operational standards. 

• Supports change management efforts tied to new processes, systems and technology enhancements and researches and recommends new technology solutions to enhance productivity and compliance.

• Ensures readiness for regulatory and licensing requirements in alignment with regulations such as semi-annual branch exams and annual license renewals, registrations, and continuing education requirements across CFS.

• Monitors and communicates monthly compliance updates, ensuring timely adoption across CFS.

• Ensures adherence to Salesforce compliance requirements and other regulatory systems.

• Serves as a key liaison between CFS and vendors such as TruStage and LPL on compliance-related matters.

• Delivers accurate and timely monthly commission, accounting, and production reports. 

• Provides data-driven insights to support decision-making and operational performance improvements. Monitors and communicates business development and marketing budget utilization across CFS.

• Develops and maintains user guides for Member-facing and Advisor technology platforms for future development. Designs and delivers training to Advisors on systems, workflows, and compliance expectations while supporting team with reporting, troubleshooting, and operational guidance.

• Supervises the day-to-day operations of the CFS Support Specialist. Supervisory duties include performance management, training, and develop.

• Administration of CFS Member Experience programs, proactively identifying and addressing service gaps.

• Plans and manages the annual seminar calendar, ensuring alignment with Advisor goals and Member needs.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

• Associate's Degree in Related Field

• Three years up to five years of similar or related experience, including preparatory experience

Centra is an Equal Opportunity Employer.