Director Taxpayer Digital Services

Summary

The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

Duties

We strongly encourage applicants to read the entire announcement before submitting their applications.
As the Director, Taxpayer Digital Servicesyou will serve as the principal advisor to the IRS
management team on matters pertaining to digital (online) products and service delivery
regarding an integrated, omni-channel customer ecosystem. The Director oversees continued maintenance and evolution of IRS.gov, and the portfolio and products of specific digital services and applications, including developing electronic account management, payment and digital communication tools.
The Director Taxpayer Digital Services performs the following duties and responsibilities:

• Design, develop, and implement the strategic vision, framework, operationalization and digital product roadmap to continuously improve and transform the delivery of digital services. Collaborate with senior Treasury, IRS executives and external stakeholders to align people, processes, and technology initiatives to define and achieve this strategic vision, framework and roadmap. Review and manage a broad set of activities to enhance the digital delivery and integration of services and information related to federal tax matters. Set the strategic direction and development of digital self-service components to maximize the taxpayer experience based on data, user research and design standards.
• Review and manage the operation of web technologies and solutions to provide taxpayers with actionable information that is accurate, timely, comprehensive and easy to navigate. Ensure strategic content across IRS while partnering with internal stakeholders from various IRS business units and communications organizations to deliver consistent, cross-channel content and develop a comprehensive digital services marketing and outreach strategy. Brief relevant levels of IRS and treasury management and stakeholders on IRS digital service
  processes and deployments.
• Prepare input to testimony and participate in Congressional hearings, audits and investigations related to IRS digital service delivery.
• Apply quantitative and qualitative research and analytics to identify and quantify taxpayer needs and identify opportunities to improve taxpayer and employee experience through modification of existing tools and services or creation of new ones. Develop strategies for incorporating modern technologies that provide internal and external stakeholders with an integrated online self-service environment. Provide leadership and expertise in evaluating emerging technologies through prototyping in the IRS digital environment with a goal of offering a modern suite of self-service options that align to the strategic objectives of the IRS and Treasury.
• Provide executive directions to the product lifecycle management of digital services. Lead efforts to gather, manage, and prioritize digital service requirements based on business objectives and taxpayer research. Create and manage the taxpayer online products and digital services portfolio. Innovate, plan, develop, and manage comprehensive cross-cutting strategies requiring multi-business unit collaboration. Evaluate specific issues and their impact on IRS internal and third-party provided services to provide solutions.
• Represent IRS interests in audits, investigations and the National Taxpayer Advocates Most Serious Problems related to digital services. Partner with leaders across IRS business units and in oversight bodies (e.g., Treasury Inspector for Tax Administration, Government Accountability Office) throughout the audit lifecycle. Direct analysis of audit responses, provide substantive direction and insights to those audit responses, and lead strategic
  recommendations for post-corrective actions.
• Lead a business technologist team comprised of over 100 public servants and contractors to deliver digital services, processes and tools that support the IRS and Treasury strategic objective to deliver integrated self-service tools to taxpayers.

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Be geographically mobile to accomplish the Service's mission.
• Complete a one-year SES probationary period, if not previously completed.
• Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
• Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
• File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.
• Disclose Political Appointments.
• Veterans' preference is not applicable to the Senior Executive Service.
• Meet all qualification requirements by the closing date of this announcement.

Qualifications

To qualify for the position of Director Taxpayer Digital Services, you must meet the following requirements:
RESUME: To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) related to this position within your resume- NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect the demonstrated evidence of these qualifications, you may not receive consideration for the position. Your resume must demonstrate possession of the knowledge, skills, and abilities essential to fulfill executive responsibilities typically required in SES positions, including:

• Directing the work of an organizational unit;
• Accountability for the success of one or more specific programs or projects;
• Monitoring progress toward organizational goals and periodically evaluates and makes appropriate adjustments to such goals;
• Supervising the work of other managers;
• Exercising important policy-making, policy-determining, or other executive functions.

Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligiblity, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

EXECUTIVE CORE QUALIFICATIONS (ECQs): By statute, OPM prescribes Executive Core Qualifications (ECQs) for the appointment of career Senior Executive Service (SES) members. The ECQs were designed to evaluate executive experience and not technical expertise. The following ECQs provide the focus for certification of executive core qualifications for initial appointment to the SES. Your two-page resume should show that you possess the Executive Core Qualifications.

1. Commitment to the Rule of Law and the Principles of the American Founding: Demonstrated knowledge of the American system of government, the commitment to uphold Constitution and the rule of law, and commitment to serve the American people. Leadership Competencies: Knowledge of the American System of Government; Commitment to the Rule of Law; Civic-Mindedness.
2. Driving Efficiency: Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. Leadership Competencies: Fiscal Responsibility; Managing Resources; Leveraging Technology.
3. Merit and Competence: Demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. Leadership Competencies: Technical Skill; Problem Solving; Agility and Resilience.
4. Leading People: Demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. Leadership Competencies: Accountability; Developing Others; Executive Judgement.
5. Achieving Results: Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Leadership Competencies: Operational Mindset; Innovation; Strategic Thinking.

FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, and Public Service Motivation.

Additional information about the SES and ECQs can be found on the OPM SES Website: OPM Guide to SES Qualifications.

MANDATORY TECHNICAL QUALIFICATIONS (MTQs): In addition to the ECQs, candidates must address Mandatory Technical Qualifications (MTQs). MTQs are designed to assess an applicant's experience relevant to the specific position requirements. All applicants must clearly demonstrate in their two-page resume, experience and accomplishments related to the MTQs below:

1. Demonstrated experience leading or directing a large-scale digital services delivery organization by coordinating at the enterprise level to deliver self-service customer digital products and services while managing staffing, training, and workforce planning for efficient operations.
2. Demonstrated experience in enterprise digital product life cycle management to include establishing and applying user experience, research, product analytics, and digital design standards to achieve mission objectives and support digital modernization operations in complex environments.
3. Digital Product/Portfolio Management: Ability to plan, evaluate, and market digital products and services in all stages of the development and delivery lifecycle including customer usability and behavior assessment, channel, optimization, and business case feasibility.
4. Digital Expertise: Enhanced "business technologist" skills with in-depth knowledge of digital products, services, and trends to include leading practices for organizational alignment of web services, multiple digital channels, new trends in customer expectations for online services and products and integrating innovation and emerging technologies for an enhanced user experience.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

There is no education requirement for this position.

Additional information

• Veterans' preference is not applicable to the Senior Executive Service.
• Applications MUST be submitted through USAJobs.
• Submit resume and all other required documents online by 11:59 PM EST of the closing date.
• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• Salary for Senior Executive Service jobs vary depending on qualifications.
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.