Deduction & Cash Application Specialist

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Job Description:

Schedule: (Hybrid) Fridays are remote, while Mon-Thurs are in office
Work Location: 1120 Employers Blvd, De Pere, WI 54115
Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness.
Salary, based on experience and other qualifications: up to $29 an hourly with additional bonus potential

Roles and Responsibilities:

• Collects and organizes deduction backup from customers via websites, email, or phone.
• Maintains electronic files and support documentation for deduction processing.
• Matches authorized deductions to planned promotions and validate claim accuracy.
• Issues credits for valid deductions and initiate repayment for unauthorized claims.
• Update deduction status, codes, and comments in the deduction management system.
• Collaborates with internal teams (Sales, Cash Applications, Trade, Credit/Collections, Customer Service) to resolve issues.
• Applies established processes and SOX-compliant procedures to ensure accuracy and audit readiness.
• Escalates unresolved issues or discrepancies to the Deductions Supervisor promptly.
• Assists with reporting, KPI tracking, and special projects assigned.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

• High school diploma required, Associate degree in Accounting, Business, or related field preferred.
• 2+ year experience in accounts receivable or related role with high transaction volume and increasing levels of responsibility in a Accounts Receivable department required.
• Possesses subject matter expertise of Accounts Receivable technology and processes, including deduction processing with validation and support.
• Experience in SAP system environment and ability to work with multiple operating platforms required
  Strong organizational skills and attention to detail in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Teams).
  Effective communication skills and ability to work collaboratively across departments.
• Excellent customer service and communication skills
• Demonstrated business acumen and ability to work as a team player focused on achieving results
• Stays current on accounts receivable practices and is passionate about technical aspects of the work

Travel Requirements:

None

Physical Demands and Work Environment:

Work is performed primarily in an office environment. The employee is regularly required to sit for extended periods while using a computer, and other standard office equipment. Frequent use of hands and fingers for typing and operating office technology is required. Close visual acuity is required to view electronic documents and screens. Occasional standing, walking, bending, or lifting of materials up to 15 pounds may be required. The employee is expected to maintain a safe and productive work environment that supports confidential business activities. Overtime may be required based on business needs.

EEO Statement: