Customer Support Collections Analyst - Urgent Need

Position : Customer Support Collections Analyst - Urgent Need

Location : San Diego, CA

Duration : 12 Months contract

Total Hours/week : 40.00

1^st Shift

Client: Medical Devices Company

Job Category: Accounting/Finance

Level Of Experience: Entry Level or Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Shift – 7:30-4 or 8-4:30PM

Interviews - phone and/or video

Must Have:

• We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues.
• Must have some collections exp., good with Excel and local to San Diego area.

Job Description:

Essential Functions

• Primary responsibilities include monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer disputes related to non-payment; conduct payment negotiation. Escalates accounts as necessary.
• Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.
• Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment.
• Ability to multi-task. Excellent analytical/reasoning skills Attention to detail.
• Good verbal/written communication skills. Ability to work both independently and part of a team.

Specific Duties, Activities, and Responsibilities

• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency
• Perform reconciliations as necessary
• Review and monitor assigned accounts and all applicable collections reports
• Provide timely follow up on payment arrangements
• Maintain required level of documentation on collection efforts
• Escalate delinquent accounts as per the Escalation Protocol
• Complete all reports on delinquent accounts by the established deadlines
• Analytical thinking
• Ability to prioritize work in consideration of deadlines
• Intermediate excel skills