Credit Controller (DACH)

📍 Hoofddorp, Netherlands | Hybrid

WHO WE ARE

United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories.

Founded in 1998, we partner with some of the world's most recognized brands, including PUMA, Hurley, Skechers, Ted Baker, Scotch & Soda, Stance, and more.

With headquarters in New York City and offices across key global markets—including Amsterdam, Hoofddorp, London, and beyond—we bring high-quality products to consumers worldwide.

Our mission is to treat our stakeholders with respect, integrity, and fairness while delivering innovative, high-quality products. Our core values—Unity, Loyalty, Advancement, and Charity—guide everything we do.

As part of our growing European Finance team, we are looking for a Credit Controller to manage the Germany, Austria & Switzerland (DACH) wholesale portfolio and support healthy cash flow, strong customer relationships, and effective credit risk management across the region.

THE ROLE

We are looking for a proactive and detail-oriented Credit Controller to oversee the full credit management process for our DACH customer portfolio.

This role is responsible for managing collections, customer accounts, credit limits, payment allocations, disputes, order releases, and credit risk while ensuring excellent customer service and collaboration with Sales, Customer Service, Logistics, and Finance.

You'll work in a fast-paced international environment where ownership, commercial awareness, and strong relationship management are key to success.

This is a highly operational role, ideal for someone who enjoys balancing customer communication, financial accuracy, and process improvement while supporting one of our largest European markets.

WHAT YOU WILL DO

💳 Credit Management & Collections

• Manage the full credit control process for the DACH customer portfolio.
• Monitor aged debt and proactively collect outstanding balances through reminders, statements, telephone calls, and customer correspondence.
• Negotiate payment arrangements and monitor agreed payment plans.
• Resolve customer disputes and outstanding account queries.
• Maintain detailed customer communication and collection records.

🚚 Credit Risk & Order Management

• Apply and remove delivery blocks in accordance with company credit policies.
• Release customer orders and pick tickets following payment or approved credit limits.
• Manage franchise shipment releases within approved credit parameters.
• Request, process, and monitor customer credit limits and insurance approvals.
• Support customers transitioning to proforma payment terms where required.

💰 Cash Application & Account Management

• Allocate incoming customer payments accurately.
• Investigate and resolve unapplied cash and on-account balances.
• Process manual credit notes for approved customer claims.
• Prepare proforma invoices and release associated orders upon payment.
• Maintain accurate customer master data and account records.

⚖️ Credit Compliance & Reconciliations

• Support Atradius credit insurance activities for customer accounts.
• Prepare documentation relating to legal collections and judicial actions where required.
• Perform complex customer reconciliations, including rebates, consignment accounts, VAT adjustments, XML reconciliations, and large payment allocations.
• Reconcile intercompany balances where applicable.
• Process customer chargebacks and related credit adjustments.

🤝 Cross-Functional Collaboration

• Work closely with Customer Service, Logistics, Sales, and Finance to resolve customer issues efficiently.
• Review logistics release requests in line with agreed service levels.
• Maintain regular communication with customers, internal stakeholders, and external collection partners.
• Identify opportunities to improve credit control processes, customer experience, and operational efficiency.

WHO YOU ARE

We are looking for a commercially minded Credit Controller who enjoys building customer relationships while protecting the company's financial position.

You are organised, proactive, and confident communicating with customers, while maintaining a strong focus on accuracy, service, and results.

Skills & Experience

• 3+ years of experience in Credit Control, Accounts Receivable, or Collections.
• Experience managing a customer portfolio independently.
• Experience working with ERP systems (Exenta experience is highly desirable).
• Experience using credit management platforms (CreditDevice/DirectDevice experience is advantageous).
• Strong Microsoft Excel skills.
• Fluent in English and German (written and spoken).
• Additional European languages such as Dutch or French are advantageous.
• Experience within wholesale, retail, fashion, or FMCG environments is preferred.

Personal Traits

• Strong negotiation and relationship-building skills.
• Highly organised with excellent attention to detail.
• Confident managing multiple priorities in a fast-paced environment.
• Commercial mindset with sound decision-making ability.
• Customer-focused while maintaining appropriate credit controls.
• Proactive problem solver with strong ownership mentality.
• Collaborative approach to working across departments.

TOOLS OF THE TRADE

• Microsoft Excel
• Exenta ERP
• CreditDevice / DirectDevice
• Microsoft Office Suite
• Atradius Credit Insurance Portal

WHY JOIN US?

At ULAC, we are building the future of global apparel by combining internationally recognised brands with operational excellence and an entrepreneurial culture.

Joining our Finance team means becoming part of a collaborative international business where your work directly contributes to healthy cash flow, customer partnerships, and business performance across Europe.

Perks & Benefits

🏢 Join a passionate Finance team working from our beautiful Hoofddorp showroom.

👕 Dress to impress with 28% employee discounts on our webshop and VIP access to sample sales for friends and family.

🍽️ Enjoy freshly prepared lunches for just €3.90, along with unlimited coffee, drinks, and office snacks.

🏋️ Discounted access to ClassPass, giving you access to thousands of fitness and wellness classes.

🧘 Unlimited access to OpenUp, our wellbeing platform offering certified psychologists, lifestyle coaching, and wellbeing masterclasses.

ADDITIONAL INFORMATION

📍 Location: Hoofddorp, Netherlands – Hybrid working model

⏰ Working Hours: Full-time position