Credit & Collections Manager

Why you’ll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k+ Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program

POSITION SUMMARY:

The Credit & Collections Manager reports to the Divisional VP, Finance & Accounting Located in Cleveland, OH Full-Time Hybrid

The Credit & Collections Manager holds a position of accountability, overseeing the entire credit management and contract management functions within the organization. With a focus on maintaining compliance with state and federal procedures, this role involves strategic leadership, managing credit terms, and supervising the Credit Analysts. The Credit & Collections Manager will play a pivotal role in safeguarding corporate assets, ensuring effective credit risk assessment, and fostering positive relationships both internally and externally.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Credit Management:

Manage and oversee all credit functions for the division. Establish credit terms and procedures for the control of assets, records, loan collateral, or securities. Protect corporate assets by filing necessary liens/UCC’s where applicable. Ensure compliance with state and federal procedures.

Contract Management:

Review contracts for proper language prior to acceptance. Work closely with Contract Administration to ensure timely issuance of non-system invoices and deposits receipt within contract terms.

Supervision and Leadership:

Supervise Credit Analysts and manage workflow. Maintain appropriate staffing levels to meet the credit needs of the organization and customers.

Performance Metrics and Efficiency:

Develop and utilize performance metrics for the Credit Department. Assist in modifying processes and procedures to maximize efficiency. Effectively utilize technology to aid in managing department productivity.

Credit Risk Assessment:

Analyze credit data and financial statements to determine the degree of risk involved in extending credit to customers. Exercise wise judgment when making risk assessment decisions regarding terms, credit limits, and payment plans.

Customer Relationship Management:

Consult with customers to resolve complaints and verify financial and credit transactions through research and effective communication. Act as a liaison between Sales, Accounting, Credit, Design, & Management for proper adherence to policies and approvals.

Training and Professional Development:

Conduct Credit training for new hires in the organization. Attend NACM meetings as requested. Commit to growth in understanding the foodservice industry.

Communication and Reporting:

Communicate and appropriately elevate A/R concerns and resolutions through the preparation and distribution of A/R aging to CFO.

COMPETENCIES:

Strong business acumen with a concentration in Accounting and Credit. Advanced proficiency in MS Office suite and operating systems. Thorough knowledge of economic and accounting principles and practices. Accurate interpretation of credit reports. Strong negotiating skills. Excellent customer service, sales-minded attitude. Advanced math skills. Excellent ability to assess, negotiate, and follow up on credit issues. Ability to maintain a positive attitude and enthusiasm under all circumstances. High level of work ethic, willing to put in time and effort to meet customer needs.

QUALIFICATIONS & EXPERIENCE:

6 – 8 years of progressive Credit experience, or equivalent Military or practical experience. 2+ years as a Credit Manager for an $75M+ organization. Experience in foodservice sales or distribution. Corporate contract sales experience. Fair Credit Practices training preferred. Clean Credit background. Team management and leadership experience. Ability to successfully pass a background check post offer acceptance.

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