WHY MILLCRAFT

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

Millcraft Paper Company invites applications for the full-time position of Credit Analyst. Reporting to the Credit Manager, this role keeps orders moving and cash coming in — performing due diligence on new accounts, making daily order release decisions, taking customer payments through Versapay, and resolving the disputes that keep invoices from being paid. It carries real decision-making authority on order releases and credit lines. How the work gets done matters just as much: this is a collaborative team handling significant daily volume, and we are looking for someone who communicates promptly and professionally, partners well across all departments, and brings positive energy.

CORE FUNCTIONS OF THIS ROLE

• Evaluate new accounts using credit applications, bureau reports, and other available credit tools
• Assign or recommend credit lines within delegated authority
• Process customer payments and authorized eCheck and credit card transactions in Versapay, including prepayment pulls; document authorizations and resolve declines, returns, and chargebacks
• Research and resolve disputed invoices, short payments, and deductions, identifying and addressing root causes
• Prepare and process adjustments and credit memos in accordance with departmental guidelines
• Manage a high volume of daily email with timely, professional, and complete responses
• Partner with sales to address account issues and support order flow while maintaining independent credit judgment
• Use Excel and Power BI reports to monitor aging, DSO, and account activity
• Support the Credit Manager and credit team with collections, escalations, special projects, cross-training, and coverage needs

WHAT YOU’LL NEED TO SUCCEED

• Associate or Bachelor’s degree in Finance, Accounting, Business, or a related field; equivalent experience will be considered
• Minimum 3 years of commercial credit and collections experience
• Strong Microsoft Excel skills; ability to navigate Power BI reports required, report building a plus but not required
• Experience with Microsoft Dynamics 365 Finance, Versapay or similar payment platforms, and CRM management systems is a plus
• Comfort with AI-assisted productivity tools a plus
• Practical judgment to make timely, well-supported order release and credit line decisions
• Strong Microsoft Excel skills and confidence working with Power BI reports
• Clear, professional written communication, even when managing heavy email volume
• An organized, detail-focused approach and a positive, collaborative presence on the team
• Ability to partner effectively across Sales, Operations, and CX, with the flexibility to step in and keep relationships strong during periods of heavy demand
• Openness to AI and automation tools that improve accuracy, efficiency, and follow-through
• High integrity and discretion when handling confidential customer, financial, and payment information

WHAT WINNING LOOKS LIKE

• Held orders are reduced by maintaining accounts properly, released quickly or escalated timely to protect deadlines, keeping communication prompt and helpful.

• Trace disputes to their root cause and resolve, preventing bottlenecks all while successfully driving down DSO and bad debt reserve.

• Credit, CX, Operations, and Sales operate as partners —continuing order flow, the customer experience stays positive, and the company's position is protected.

GROWTH PATH

A path toward senior credit responsibility and, in time, Credit Manager, with expanding order release and credit line authority along the way. Millcraft supports continued development through NACM coursework and our Tuition Reimbursement Program.