Credit Analyst - Hybrid

In a world of noise, we find the signal — the pulse of potential. We weave the strands of talent, vision, and purpose into organizations that endure. Blending intelligence with intuition, we honor the human art of connection at the heart of every great company.

About the Job

We are partnered with a leading global supplier of rigid packaging on the search for a Credit Analyst. This role is responsible for managing the company's financial risk of extending credit across a portfolio of business units, and for promoting strong cash collections by enforcing customer payment terms.

This person will own the full credit and collections lifecycle for an assigned portfolio—from reviewing and approving new credit applications to resolving delinquent payments—while building strong relationships with customers, Sales, and internal operations partners.

The company serves virtually every major end market—automotive, beverage, food, home care, industrial chemical, pet care, personal health and beauty, and wine and spirits, among others—and this role is central to protecting the business's cash position as it continues to scale.

The Mandate

This organization is clear about what it is—and is not—seeking.

They are not looking for someone who simply processes credit holds and moves on.

They are seeking a credit professional who uses sound business judgment to balance risk management with customer relationships—someone who can negotiate complex situations, spot financial risk early, and partner across Sales and Operations to keep the business protected without slowing it down.

Key Responsibilities

• Manage credit and collection activities for a portfolio of business units, including processing new credit applications and approving credit limits up to $500K for new and existing customers
• Ensure compliance with payment terms, resolve disputes in a timely manner, and perform account reconciliation by reviewing aging reports weekly
• Coordinate frequently with Sales and Operations on corrective action plans
• Address delinquent payments by contacting customers directly and partnering with internal stakeholders to resolve issues
• Monitor for signs of financial risk and report action plans to mitigate exposure
• Prepare and manage temporary extended payment plans for customers who need them
• Validate orders placed on hold by the ERP system at order entry
• Ensure credit exposure for ongoing customers stays within approved limits
• Build and strengthen relationships with internal and external customers
• Assist with credit-related training sessions
• Prepare monthly reports on past due accounts and other required reporting
• Negotiate complex customer situations, with support as needed
• Recommend and implement credit and operational process improvements, including leveraging technology where appropriate
• Provide accurate customer trade references
• Balance credit and collections efforts with protecting customer relationships and supporting sales growth
• Meet or exceed individual KPI goals (e.g., DSO, % current, bad debt expense, cash collections)

Ideal Profile

• Bachelor's degree in business or finance, or equivalent experience
• 5-7 years of commercial credit and collections experience
• Basic accounting knowledge
• Strong attention to detail, follow-up skills, and ability to multi-task with a high sense of urgency
• Comfortable working independently and within a team, with minimal supervision
• Proficient in Microsoft Excel
• Strong business judgment and knowledge of credit and collection tools and techniques
• Effective communicator across all audiences
• Ability and desire to motivate others, whether direct reports or not

Location & Work Model

• Tempe, AZ — hybrid: 3 days in office, 2 days remote
• Limited travel required
• Not eligible for immigration sponsorship

Compensation

• Base salary: $75,000 - $85,000
• Role is also eligible for the company's full benefits package, including profit sharing, 401(k) match, and tuition/health club reimbursement

Interested?

This search is being conducted with a high degree of discretion.

If this role aligns with your background—or you know a credit professional you deeply respect who fits this profile—we welcome a confidential conversation.

Base Compensation Range

$75,000 - $85,000 USD

Equal Opportunity & Non-Discrimination Statement
Signal and Strand is an Equal Opportunity Employer. We—and our clients—do not discriminate in employment or contracting on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, military or veteran status, or any other characteristic protected under applicable federal, state, or local laws.

We comply fully with the provisions of the U.S. Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA). All employment decisions are made based on qualifications, merit, and business needs. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination, harassment, and retaliation.